Regional Collections Manager
Sun King
Zambia
Posted 6+ months ago
Location: Eastern Region
About the role:
We are looking for ideal candidates with a strong risk management and collections background to join our Risk department as a Regional Collections Manager. This role offers a unique opportunity for the candidates to leverage their expertise and drive the efforts and processes related to collections of our PAYG products in the field. They will also contribute to improving customer payments and satisfaction, ensuring that the company's offer meets end-users expectations.
About the role:
We are looking for ideal candidates with a strong risk management and collections background to join our Risk department as a Regional Collections Manager. This role offers a unique opportunity for the candidates to leverage their expertise and drive the efforts and processes related to collections of our PAYG products in the field. They will also contribute to improving customer payments and satisfaction, ensuring that the company's offer meets end-users expectations.
- Department
- Corporate Risk
- Employment Type
- Permanent - Full Time
- Location
- Zambia
- Workplace type
- Onsite
- Reporting To
- Credit Manager
What you would be expected to do:
- Work on regional portfolio and repayment trends and lay down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.
- Verify the quality of sales and gather diverse insights from various areas, thereby improving strategic direction to mitigate issues of disabled lamps and repayments.
- Provide weekly updates to sales and risk management teams on the on-field interventions, results. , and customer insights.
- Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
- Working with Area Business Managers and Field Sale Executives to repossess products from delinquent customers on cases where direct intervention is required.
- Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
- Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs, etc., as per the processes laid out by the Risk function.
- Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
- Driving operating rhythm to follow up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
- Recruiting cash collection centres and set up for the key collection area.
You might be a strong candidate if you:
- Have a Bachelor's degree or higher Diploma in Finance, Community Development, Communication, Credit Risk Management, or a related field.
- Have at least three years of work experience in a similar position, including field experience and working with rural customers settlements.
- Are excited about working in the field to drive collections, resolve issues, and enhance the customer experience.
- Have strong experience in Microfinance/ Fintech or banking background in Credit Collections debt recovery preferable.
- Are proficient with numbers,
- Have good communication & people skills
- Have clear thinking/problem-solving ability.
- Are excited about working with rural customers & resolving customers' issues.
- Have excellent issue-tracking and resolution skills.
- Can manage multiple tasks simultaneously diligently and accurately.
- Work with multiple sales teams and cross-functional teams seamlessly.
What we offer:
- A platform for professional growth in a rapidly expanding, high-impact sector.
- Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
- A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
- Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
