Zonal Training Manager
Sun King
Tanzania
Posted 6+ months ago
Job Location: Arusha
The team you would join:
The team you would join:
Sun King Learning's delivery team consist of highly skilled, passionate and devoted professionals, who are in charge of the transfer of products and services knowledge, processes, soft skills, systems and applications and the promotion of professional attitudes amongst Field and Office Based staff, to facilitate learning and development for immediate and future business growth.
About the role
The Zonal Training Manager at Sun King will develop and implement field training programs for Energy Officers and Partners, aiming to enhance sales performance, collections, and customer satisfaction. They are pivotal in ensuring that field staff are adequately prepared and equipped with the essential skills and knowledge to excel in their roles.
- Department
- EasyBuy Program Management
- Employment Type
- Permanent - Full Time
- Location
- Tanzania
- Workplace type
- Onsite
- Reporting To
- National Training Manager
What you will be expected to do
- Work with the Country Training Manager and stakeholders to design and update field training programs customised for Energy Officers and Staff, ensuring alignment with their specific needs.
- Facilitate hands-on field onboarding and shadowing for new Regional Mentors, overseeing their integration into the role.
- Monitor Regional Mentor activities during field training sessions with Field Staff and Energy Officers, ensuring alignment with organisational goals.
- Guide Regional Mentors on optimising training schedules, and techniques, and resolving field difficulties to enhance their Key Performance Indicators (KPIs).
- Evaluate Energy Officer and Field Staff performance post-training sessions, identifying strengths, areas for improvement, and development requirements.
- Offer constructive feedback and recommendations to enhance their skills and overall performance in the field.
- Market training opportunities to Field Staff, highlighting benefits to drive participation, while aligning with overall sales and collections strategies.
- Coordinate closely with senior members to ensure seamless integration of field training initiatives with broader sales and collections goals.
- Maintain precise documentation of field training activities, attendance, and outcomes for Country Training Managers.
- Generate routine reports detailing training progress, key insights, and improvement suggestions to bolster ongoing development efforts.
- Stay abreast of solar industry trends and technological advancements to keep field training programs aligned with industry developments.
- Manage training material procurement and vendor coordination, ensuring materials are appropriately utilized and maintained.
You might be a strong candidate if you have
- Strong knowledge of sales and collections techniques and customer engagement.
- Proven experience in sales and collections training, preferably in the solar energy or PayGo industry.
- A bachelor's degree in education, business administration, communications, Excel, LMS, and web delivery tools such as Microsoft Word, PowerPoint, and Outlook.
- Proficiency in communicating and coordinating field training activities.
- Ability to provide constructive feedback and coaching to improve business-related issues.
- Familiarity with CRM systems, sales tools, and data-related tools.
- Ability to travel across Tanzania for field training-related sessions.
What Sun King offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards a profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
