Customer Service Executive, Bilingual (Douala, Cameroon)
Sun King
Customer Service
Cameroon
Posted 6+ months ago
Location: Douala, Cameroon
About the Role:
The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
- Department
- EasyBuy Program Management
- Employment Type
- Permanent - Full Time
- Location
- Cameroon
- Workplace type
- Onsite
- Reporting To
- Customer Engagement Manager-Africa
What you would be expected to do
- Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
- Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, examining cause and expediting resolution;
- Conducting product and service quality surveys with customers and recording feedback from time to time;
- Generating presales for the field team by screening callers and identifying potential sales opportunities;
- Helping with the collection of payments by regularly contacting dormant and defaulting customers;
- Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
- Working with multiple sales teams and cross-functional teams seamlessly;
You might be a strong candidate if you
- Have a Bachelor’s Degree in Customer Service Management, or Business-related courses - Sales, Marketing
- Have good communication skills with fluency in both written and spoken English
- Reside in Douala, Cameroon
- Have Fluency in both English and French (mandatory).
- Are fluent in at least one local dialect (Pidgin, Duala, Bassa, Bamileke… )
- Have good social skills.
- Have Maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
- Have Basic Microsoft- Excel skill
What Sun King Offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
About Sun King
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
