The role

Own the products that run Spiro’s swap stations and the swap itself: the agent tools, battery availability, the network command centre and the end-to-end journey riders experience across ten countries. Success means every rider finds a charged battery, swaps in minutes and rides off with a receipt they trust, while every station closes the day fully reconciled.

What you'll do

Set strategy & narrative: publish the station and swap vision, PRDs, PR/FAQs and a metrics-first roadmap tied to swap volume, speed and battery availability.

Ship end to end: lead delivery with engineering, design, data and station operations, from single-station pilots to network-wide rollout in every market.

Run it like a utility: publish the KPI set, own swap and availability SLAs, drive RCAs and operationalise reliability across stations, agents and the swap flow.

Be on the ground: spend peak hours at stations with riders and agents, and turn what you see into sharper flows, standards and training

Who you are

• Hands-on experience with operations-heavy products used by frontline teams at scale, in mobility, logistics, retail or payments.
• Strong UX instincts for high-volume, time-pressured flows: you remove steps, design for failure states and test with real users in real conditions.
• Comfort with operational data: precise about metric definitions and at home with queueing, capacity and demand-forecasting problems.
• Built for emerging markets: patchy coverage, cash and mobile money, and multi-country operations. Nigeria, battery-swap or EV experience is a strong plus.
• Clear writing and executive presence: PRDs, PR/FAQs and narratives that align engineering, operations, finance and country leadership.