A Snapshot of Your Day

Join our global and diverse Gas Services (GS) organization, where effective business processes, continuous improvement, and cross-organizational collaboration are key to operational excellence.

As a Senior Service Quality Professional, you will help shape how our most important service business processes are designed, governed, and continuously improved across regions and central functions. Acting as a facilitator, improvement driver, and process management expert, you will bring together diverse stakeholders to solve complex problems, align on common ways of working, and drive sustainable improvements across organizational boundaries.

Whether facilitating a Lean workshop, supporting a root cause analysis after a significant non-conformance, assessing process effectiveness, or moderating a strategic workshop with one of our Regional Service Units, you will help turn challenges into structured actions and lasting business impact.

Building on our Siemens Energy Process House and process documentation foundation, you will contribute to creating a living process ecosystem that increases transparency, reduces risk, prevents recurring issues, and creates value across regions, central functions, and the wider value chain.

How You’ll Make an Impact

• Help maintain and improve our process management platform and drive opportunities to automate and digitalize workflows and make process knowledge AI accessible
• Assess and ensure the capability and effectiveness of our most important business processes, create an overview of process capability, and make dependencies and interactions at the interfaces visible
• Facilitate alignment on process ownership, responsibilities and interfaces across organizational boundaries, and drive harmonization across regions and central functions to reduce complexity, variation and redundant ways of working
• Design and facilitate Lean and Kaizen workshops that turn recurring issues and improvement potential into concrete, owned actions with measurable effects
• Moderate cross-organizational sessions following significant Non-Conformances – bringing the involved organizations to a common understanding of the problem, the root causes and the way forward
• Facilitate strategic workshops for our Regional Service Units and central functions, providing end to end support : objective setting, preparation, methodology, documentation and follow-up
• Leverage insights from Audits, Non-conformances corrective actions / Lessons Learned for continuous improvement, applying structured problem-solving and risk-based thinking to process design and governance

• University degree in engineering, business, quality management, or a comparable field
• Strong track record in process management, process governance, continuous improvement and cross-functional transformation within complex global organizations, delivering sustainable business value across operational functions
• Sound quality management background: quality management systems and standards (e.g., ISO 9001), Non-Conformance management, CAPA and root cause analysis, and their integration into daily processes
• Proven facilitation and moderation experience in Lean/Kaizen and strategic workshops, complemented by strong Lean Six Sigma-based continuous improvement expertise and practical experience across multiple organizations
• Experience in process risk management, process capability assessment, process effectiveness measurement and KPI definition and tracking
• Affinity for digitalization and AI to make process knowledge accessible and processes smarter (e.g., SEPH, BIC Cloud, and related tools)
• Excellent stakeholder management, moderation and communication skills, with the ability to navigate between different organizations and interests in a neutral and solution-oriented way
• Fluency in English and willingness to travel internationally (EU and US)