• Act as a reliable, competent point of contact for RSU on quality topics, hurdles, and questions, ensuring RSU interests are considered in EQS decision-making.
• Enable the RSU QM community by providing the support needed to successfully implement quality programs and achieve measurable, sustainable improvements in Service Quality.
• Drive global focus-area initiatives — Customer Excellence / NPS, Service CAPA, and Process Management — in alignment with RSU needs, EQS stakeholders, and process owners.
• Support and govern prioritized improvement projects across regions, and global functions, ensuring visible, customer-felt impact.
• Foster process implementation, harmonization, and comparability of results across RSUs to reduce complexity and boost efficiency.
• Act proactively based on data — leverage dashboards, KPIs, and AI-supported insights to identify focus areas and accelerate decisions.
• Identify global, systemic issues and initiate targeted, cross-regional improvement actions, applying structured problem-solving and continuous-improvement methods.
• Facilitate best-practice sharing by highlighting regional successes and systematically addressing areas for improvement across the GS Service network.
• Provide transparency through structured reporting, and maintenance of relevant frameworks (e.g., Hoshin Kanri, Quality DoR)

• University degree in engineering, business, quality management, or a comparable field.
• Solid experience in quality management, process management, service operations, or continuous improvement, ideally within a complex, international, service-oriented organization.
• Understanding of quality methods and standards (e.g., ISO 9001), including non-conformance management, and their integration into daily processes.
• Experience applying continuous improvement and problem-solving methodologies (e.g., Lean Six Sigma, root-cause analysis) across multiple organizations.
• Affinity for digitalization and AI to make quality and process knowledge more accessible and processes smarter (e.g., SEPH, BIC Cloud, and related tools).
• Excellent stakeholder management, great communicator, and organizational skills, with the ability to build trust across cultures, regions, and hierarchy levels.
• Proactive, self-driven, and customer-centric mindset, balancing global strategic goals with pragmatic regional support.
• Fluency in English; further languages are a plus given the global scope of the role.

At Siemens Energy, we are more than just an energy technology company. With ~100.000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

• In addition to an attractive remuneration package in line with the market, you can expect an attractive employer-financed company pension scheme
• We also offer the opportunity to become a Siemens Energy shareholder
• We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
• The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self-determined way, various attractive programmes and learning materials are available for this purpose
• In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part-time work or even a sabbatical