About the Role
Job ID
301390
Location
Brazil
Sao Paulo
Jundiaí
Remote vs. Office
Hybrid (Remote/Office)
Company
Siemens Energy Brasil Ltda.
Organization
Grid Technologies
Business Unit
Digital Services
Full / Part time
Full-time
Experience Level
Professional / Experienced
A Snapshot of Your Day
As a GT Digital Services, OnSite Support, your mission is to ensure stable, secure, and efficient IT and OT services at manufacturing sites, acting as the local bridge between business operations, factory users, and global Digital Core and Services teams.
Our OnSite Support professional should possess a good technical understanding of IT topics, excellent communication skills, and familiarity with manufacturing environments.
How You’ll Make an Impact
- Provide onsite IT support for factory and office users, ensuring reliable workplace and infrastructure operations.
- Coordinate and execute local deployment of global IT initiatives while serving as the trusted IT representative for the business.
- Support OT, manufacturing, and factory digital services, identifying opportunities for process improvement and digitalization.
- Manage factory incidents, local escalations, IT hardware lifecycle, and vendor relationships (e.g., Zebra printers and handheld devices).
- Ensure compliance with Siemens Energy Cybersecurity (CYS) standards and maintain a stable, secure IT environment.
- Support SAP users through troubleshooting, access management, basic SAP Fiori administration, training, documentation, and coordination with SAP support teams to drive issue resolution and user adoption.
What You Bring
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Experience in IT roles, including enterprise IT Support, systems administration or network management.
- Knowledge of network (TCP/IP, Wi-Fi, LAN, WAN),
- Knowledge of MS Windows, Microsoft 365.
- Basic understanding of SAP ERP processes and terminology (e.g., users, roles, transactions, organizational structures).
- Basic knowledge of SAP Fiori Launchpad concepts, app navigation, catalogs, groups/spaces, and role-based access principles.
- Familiarity with manufacturing environments is highly desirable.
- Strong communication and stakeholder management skills.
- English required; Spanish is a plus for Americas scope.
About the Team
Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.
Our Substations Group is a key contributor of our Transmission Business Unit with more than 20 years leadership in the US Market. Leader and where we perform complex Systems projects, offering complete electrification of those Substations.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
- Career growth and development opportunities
- Supportive work culture
- Company paid Health and wellness benefits
- Paid Time Off and paid holidays
- Profit Sharing Program
- Private Pension
- Parental Leave
