About the Role
Job ID
301346
Location
Brazil
Sao Paulo
Jundiaí
Company
Siemens Energy Brasil Ltda.
Organization
EVP Global Functions
Business Unit
Strategic Procurement
Full / Part time
Full-time
Experience Level
Professional / Experienced
A Snapshot of Your Day
As a Supplier Portal Support Specialist, your day starts by reviewing incoming supplier support requests and monitoring open tickets across Siemens Energy's procurement platforms. You help suppliers resolve access issues, answer process-related questions, and coordinate with technical teams to address more complex system topics.
Throughout the day, you'll interact with suppliers and internal stakeholders, ensuring that issues are resolved efficiently and that users receive a professional and timely service experience. You may also support supplier onboarding activities, deliver online training sessions, and identify opportunities to improve support processes and user satisfaction.
How You’ll Make an Impact
- Deliver high-quality supplier support through Siemens Energy’s digital procurement platforms, ensuring timely and professional resolution of inquiries.
- Manage and monitor support tickets, meeting response and resolution targets while maintaining service quality.
- Coordinate issue resolution with procurement teams, support functions, and application owners to ensure effective outcomes.
- Support supplier onboarding, platform adoption, and user enablement through guidance, training, and educational resources.
- Identify recurring issues and drive continuous improvement through process optimization, automation initiatives, and knowledge management.
- Contribute to operational excellence by ensuring stable platform performance, supporting data quality, and maintaining process compliance.
What You Bring
- Bachelor's degree or equivalent experience in Business Administration, Supply Chain Management, Information Technology, or a related discipline.
- Experience in customer support, supplier support, procurement operations, shared services, or service management.
- Strong problem-solving and troubleshooting capabilities.
- Experience working with ticket management and support processes.
- Excellent communication and stakeholder management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and customer focus.
- Familiarity with procurement and supplier collaboration systems such as SAP, Ariba, SupplyOn, or comparable solutions.
- Knowledge of ITIL or service management principles is a plus.
About the Team
Our team is responsible for enabling seamless digital collaboration between Siemens Energy and thousands of suppliers worldwide. We support the supplier-facing systems and platforms that help drive efficient procurement operations across the company.
As part of the Procurement Digitalization organization, you will help ensure that suppliers receive timely support, high-quality service, and an excellent user experience while contributing to the continuous improvement of our digital supplier ecosystem.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
- Career growth and development opportunities
- Supportive work culture
- Company paid Health and wellness benefits
- Paid Time Off and paid holidays
- Profit Sharing Program
- Private Pension
- Parental Leave
