About the Role
- Country: UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND
- State/Province/County: Lincolnshire
- City: Lincoln
A Snapshot of Your Day
Join Siemens Energy’s OneOSD, our global Operational Service Desk, where you will be part of a 24/7 central hub that coordinates and leads responses to urgent, high-impact operational events across our installed fleet. As a Customer Technical Services (CTS) OneOSD Technical Specialist, you will play a critical role in protecting customer assets, restoring equipment to service, and safeguarding the reliability of global energy infrastructure. Your expertise will be essential in diagnosing faults and supporting the safe return to service of critical equipment, ensuring that our operations run smoothly and efficiently.
How You’ll Make an Impact
- Provide immediate technical responses to urgent operational issues, diagnosing faults and supporting the safe return to service of critical equipment.
- Take end-to-end ownership of operational incidents from first notification through to resolution and closure.
- Act as an authoritative technical interface for customers and internal teams during live operational events.
- Coordinate with Regional Technical Services, Engineering, Field Service, and Fleet Managers to mobilize expertise.
- Deliver proactive out-of-hours monitoring and respond to high-priority fleet and EDGE notifications.
- Manage operational cases accurately through Salesforce, ensuring clear communication and traceability.
- Contribute to OneOSD’s role as a global fleet intelligence center.
What You Bring
- Experience in Technical Services, Engineering, Field Service, or Operational Support within an industrial or energy environment.
- Minimum of 5 years Gas Turbine experience
- Strong analytical and troubleshooting skills with the ability to perform under pressure.
- Confident communicator in English, able to coordinate multiple stakeholders during time-critical events.
- High levels of ownership, accountability, and customer focus.
- Willingness to work in a 24/7 rotating shift environment as part of a global team.
About the Team
Joining OneOSD means taking on a role with real responsibility and visibility, where your work has a direct impact on the reliability and safety of global energy infrastructure. You’ll be part of a globally recognized operational support team that works collaboratively and is trusted to lead during critical, high-impact events. This role offers exposure to fleet-wide issues, multiple technologies, and global operations, providing breadth of experience that few technical roles can match. This is not a call center role; it is a mission-critical technical position for engineers who want genuine operational influence and accountability.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With over 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one-sixth of the world’s electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that supports decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: Siemens Energy Employee Video
Our Commitment to Diversity
Through diversity, we generate power. Siemens Energy runs on inclusion, with over 130 nationalities represented across our workforce. We celebrate character—regardless of ethnic background, gender, age, religion, identity, or disability—and are committed to energizing society without discrimination.
Rewards and Benefits
- Opportunities to work with a global team.
- Opportunities to work on and lead innovative projects.
- Remote and flexible working options.
- Time off, paid holidays, and parental leave.
- Continual learning through the Learn@Siemens-Energy platform.
