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Position Overview

The Warranty Manager is responsible for managing SGRE’s technical, commercial and legal warranty obligations and for the timely negotiation and settlement of all open warranty claims.

Key Responsibilities

• Represent SGRE in all customer-facing warranty related discussions

• Obtain thorough understanding and maintaining of SGRE warranty obligations to each customer and developing a collaborative relationship

• Ability to find creative solutions to complex problems

• Key customer contact for warranty related topics

• Analyze and disposition customer warranty claims

• Collaborate with internal departments and external stakeholders in the analysis and disposition of warranty claims

• Create cost of claim closure financial estimates; risk and opportunity management

• Negotiate, draft and execute end of warranty settlements

• See through the execution of any SGRE warranty obligations alongside team members

• Collaborate with internal partners to develop new and improved existing warranty management processes and procedures with a drive to reduce warranty spend

• Partner with internal finance teams to bring visibility into warranty activities, risks and opportunities

• Lead high-level negotiations with customers on complex topics from site level to executive management

Required Knowledge/Skills, Education and Experience

• Contract management experience

• Experience working in cross-functional and international teams

• Prior customer facing role

• Proficiency in Microsoft software suite (Word, Excel, PowerPoint)

• Strong oral and written communication skills directed at both internal executives and external customers

• Ability to effectively present information internally and externally

• Qualified applicants may be allowed remote working opportunities, based on business needs

• Travel Required: 10%

• Qualified Applicants must be legally authorized for employment in the United States.

• Qualified Applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.

Preferred Knowledge/Skills, Education, and Experience

• Bachelor’s Degree from an accredited university and 3+ years of experience

• Ability and desire to negotiate warranty claims with internal and external customers

• Prior experience in the legal, engineering, warranty management, sales or wind industry experience

• Proven team player and collaborator with various levels of corporate structures

• Successful track record of operating commercially and executing plans effectively

• Proven experience working in fast paced, high visibility environment

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Equal Employment Opportunity Statement

Siemens Gamesa Renewable Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Employee Benefits

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Siemens Gamesa is an equal opportunity employer and maintains a work environment that is free from discrimination and where employees are treated with dignity and respect. Employment at Siemens Gamesa is based solely on an individual's merit and qualifications, which are directly related to job competence. Siemens Gamesa does not discriminate against any employee or job applicant on the basis of race, ethnicity, nationality, ancestry, genetic information, citizenship, religion, age, gender, gender identity/expression, sexual orientation, pregnancy, marital status, disability or any other characteristic protected by applicable laws, rules or regulations. We adhere to these principles in all aspects of employment, including recruiting, hiring, training, compensation, promotion and benefits.

We are driven by people - from more than 100 different countries, they build the company we are every day. Our diverse and inclusive culture encourages us to think outside the box, speak without fear, and be bold. We value the flexibility that our smart-working arrangements, our digital disconnection framework and our family-friendly practices bring to the new way of working.