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The Warranty Manager is responsible for managing SGRE’s technical, commercial and legal warranty obligations and for the timely negotiation and settlement of all open warranty claims.
Represent SGRE in all customer-facing warranty related discussions
Obtain thorough understanding and maintaining of SGRE warranty obligations to each customer and developing a collaborative relationship
Ability to find creative solutions to complex problems
Key customer contact for warranty related topics
Analyze and disposition customer warranty claims
Collaborate with internal departments and external stakeholders in the analysis and disposition of warranty claims
Create cost of claim closure financial estimates; risk and opportunity management
Negotiate, draft and execute end of warranty settlements
See through the execution of any SGRE warranty obligations alongside team members
Collaborate with internal partners to develop new and improved existing warranty management processes and procedures with a drive to reduce warranty spend
Partner with internal finance teams to bring visibility into warranty activities, risks and opportunities
Lead high-level negotiations with customers on complex topics from site level to executive management
Required Knowledge/Skills, Education and Experience
Contract management experience
Experience working in cross-functional and international teams
Prior customer facing role
Proficiency in Microsoft software suite (Word, Excel, PowerPoint)
Strong oral and written communication skills directed at both internal executives and external customers
Ability to effectively present information internally and externally
Qualified applicants may be allowed remote working opportunities, based on business needs
Travel Required: 10%
Qualified Applicants must be legally authorized for employment in the United States.
Qualified Applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.
Preferred Knowledge/Skills, Education, and Experience
Bachelor’s Degree from an accredited university and 3+ years of experience
Ability and desire to negotiate warranty claims with internal and external customers
Prior experience in the legal, engineering, warranty management, sales or wind industry experience
Proven team player and collaborator with various levels of corporate structures
Successful track record of operating commercially and executing plans effectively
Proven experience working in fast paced, high visibility environment
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Siemens Gamesa is an equal opportunity employer and maintains a work environment that is free from discrimination and where employees are treated with dignity and respect. Employment at Siemens Gamesa is based solely on an individual's merit and qualifications, which are directly related to job competence. Siemens Gamesa does not discriminate against any employee or job applicant on the basis of race, ethnicity, nationality, ancestry, genetic information, citizenship, religion, age, gender, gender identity/expression, sexual orientation, pregnancy, marital status, disability or any other characteristic protected by applicable laws, rules or regulations. We adhere to these principles in all aspects of employment, including recruiting, hiring, training, compensation, promotion and benefits.
We are driven by people - from more than 100 different countries, they build the company we are every day. Our diverse and inclusive culture encourages us to think outside the box, speak without fear, and be bold. We value the flexibility that our smart-working arrangements, our digital disconnection framework and our family-friendly practices bring to the new way of working.