ABOUT SHIFT EV:

Shift EV is on a mission to electrify transportation and accelerate the global shift to sustainable mobility. Founded in 2021, we developed the first automotive grade industrial retrofitting process to reduce the cost and speed of electrification by an order of magnitude. Our business today spans MENA and Europe, financed by category leading investors. We empower our people with the responsibility to drive change at scale. At Shift EV, your ideas don’t just matter — they shape a more sustainable world. Join us and be part of something bigger: the future of electric mobility.

YOU’LL WORK ON:

As the Head of Accounts Management, you are the primary leader responsible for the satisfaction and success of our clients at the operational, technical and strategic levels. This role oversees the full stack of the customer journey: from onboarding and fulfillment to account management and aftersales. By building strong client relationships, driving operational excellence and collaborating cross-functionally, you will guide customers on the journey to electrify their fleets. You will play a pivotal role in shaping the customer success strategy, and driving initiatives to maximize customer value.

YOU'LL HAVE OWNERSHIP OVER:

Build Strong Client Relationships:

• Serve as the primary point of contact, building and nurturing robust relationships with all clients across their organization.

• Own the customer voice inside Shift EV, ensuring customer success and full fleet electrification.

• Work closely with sales, marketing , finance, product and manufacturing to drive long-term customer plans and unlock new business opportunities.

• Demonstrate brand compatibility in all client interactions.

Operational Excellence and Transformation

• Act as the customer advocate to ensure a smooth onboarding, delivery and value realization journey.

• Define, develop and streamline our customer journey processes to shorten and optimize the customer transition.

• Work closely with customer operations to provide analytics, guidance and productivity initiatives that unlock the full value of fleet electrification.

Lead & Mentor Team

• Hire, retain and grow our exceptional team across account management, analytics, aftersales and fulfillment.

• Act as ultimate decision maker on complex customer situations, mentoring team leads in the process.

• Effectively manage and resolve conflicts as a great manager, ensuring seamless communication between clients and internal teams

YOU ARE

• Proven experience of at least 10 years in a leadership role within an Accounts Management or Customer Success team.

• Customer-focused mindset with a passion for delivering exceptional customer experiences.

• Able to thrive in challenging and high-pressure situations, while maintaining strong problem-solving and conflict resolution abilities.

• Exceptional commercial skills focused on long-term value creation.

• Strong operations knowledge with a passion for driving fleet optimization initiatives.

• Strong expertise in data-driven decision-making, with a track record of leveraging data to drive customer success initiatives.

• Proficiency in CRM platforms and experience in building and executing customer engagement metrics.

• Excellent English & Arabic proficiency.

WHAT TO EXPECT FROM US:

• An impact-driven mission, and a world-class team to work with.

• A startup where your contributions really count, and an abundance of growth opportunities exist.

• Stock options, we want you to be invested in the success of the company.

• Shift EV strives to create a meritocratic environment that promotes diversity and offers equal opportunity.