ABOUT SHIFT EV:

Shift EV is revolutionizing commercial fleets with cost-effective electric retrofitting solutions, extending each vehicle’s life by a decade at a fraction of the cost of new EVs. Our approach dramatically reduces operating expenses and carbon emissions, making sustainability both profitable and practical for businesses of every size. Already powering hundreds of vehicles—and rapidly growing—we foster a vibrant, fast-paced environment where teamwork and innovation drive our mission to make electric mobility the industry standard.

JOB OVERVIEW:

As the Project Manager - Fleet Electrification, you’ll orchestrate every operational step in our customers’ journey—from onboarding to final vehicle handoff—by partnering closely with the Customer Success team. You’ll guide and align the teams responsible for licensing, charging installations, after-sales onboarding, and vehicle deliveries, ensuring they have clear priorities, timelines, and support. Through your leadership, Shift EV will consistently deliver a seamless, high-impact experience for our commercial fleet customers.

KEY RESPONSIBILITIES:

Orchestrate Customer Onboarding

• Develop the fulfillment plan with the customer, clarifying any vehicle preparation or retrofitting requirements.

• Ensure the CS teams execute key onboarding steps (licensing, initial vehicle prep, driver/operator training).

• Track timelines and progress, removing roadblocks so each stage is completed on schedule.

Coordinate Vehicle Delivery Activities

• Work with Fulfillment, Aftersales, and Plant Operations to plan vehicle delivery, retrofitting, and return.

• Oversee the process for issuing retrofitting invoices, updating records in Shiftware, and verifying pre-delivery inspections—through the respective teams.

Manage Charging & Site Tasks

• Liaise with the charging installation team to ensure chargers are set up and commissioned at customer sites.

Cross-Functional Collaboration & Communication

• Facilitate regular check-ins with the relevant CS sub-teams, ensuring smooth information flow and prompt escalation of issues.

• Keep customers updated on timelines and milestones, especially if schedules shift.

Operational KPI Tracking & Reporting

• Monitor critical metrics (on-time vehicle delivery, charger installation rates, aftersales response) to assess overall performance.

• Provide periodic status reports to the Head of Customer Success and proactively suggest improvements.

Continuous Improvement

• Identify bottlenecks in the onboarding or delivery process and recommend solutions to streamline handovers and reduce delays.

• Champion process enhancements within Shiftware to improve data tracking and visibility for all stakeholders.

KEY QUALIFICATIONS

Experience

• 5–8 years of experience in automotive, industrial, or similar environments, of which at least 3 years spent in project management or coordination.

• Prior exposure to fleet operations, EV technology, or charging infrastructure is helpful but not mandatory.

Leadership & Collaboration

• Strong ability to rally and coordinate multiple teams, ensuring they stay aligned on priorities.

• Comfortable making decisions that balance customer satisfaction with operational constraints.

Communication

• Clear and concise communicator, able to bridge technical details for plant teams and high-level updates for customers.

• Experience communicating with both internal teams and external stakeholders (clients, suppliers, etc.).

Problem-Solving

• Proven track record of spotting risks early and managing them effectively.

• Resourceful and proactive approach to removing blockers and keeping projects on track.

Passion for Sustainability

• Motivated by the opportunity to bring electric mobility to mainstream commercial operations and reduce environmental impact.

WHAT TO EXPECT FROM US

Meaningful Impact

• Play a central role in electrifying commercial fleets, cutting emissions, and shaping the future of sustainable transport.

Dynamic Startup Environment

• Collaborate with cross-functional teams in a fast-paced setting that values innovation, ownership, and continuous learning.

Competitive Package

• We offer a market-aligned salary, with room for growth and career advancement as the company scales.

Supportive Culture

• Join a mission-driven team that encourages ideas, experimentation, and collaboration across all levels.