Who are we and what we stand for?
When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning and work-life integration – we’re a great place to work and we are continually striving to be the best place to work!
Your Mission
The main mission of the Field Services Customer Project Manager are:
§To manage execution of Field Services customers projects following applicable company policies and processes (CPP4S Customer Project Process for Services).
§To lead project team (Design, Planning, Purchasing, Contract, On-site implementation… ) and ensure customer satisfaction, safety compliance and financial performance.
§To manage Customer relationship and third parties within project scope. Accountable for project execution according to contract & specifications.
Execution of Field Services projects is done according to specific rules:
- Project Category C: Project flow with limited technical/ contractual risks, managed through local Service Centers. Typically supply and delivery of IG with standard OG, Simple site activity as maintenance, installation, break fix…with standard procedure on Schneider product/equipment for regular customers with no contractual risks.
NB: Field Services projects management is defined according to specific rules according country maturity grid validated at global level and project complexity level
Your Role – Magic happens when you bring great people together!
Lead the project Launch
•Budget confirmation and project profitability
•Project hand over with tendering team and Project file analysis
•Ensure Order Manager book project properly within ERP including invoicing plan.
•Validation payment mechanisms (letter of credit, bank guarantee, insurance, payment method, etc...)
•Schedule validation and preparation of project planning and clear milestones.
•Set-up project organization/team and responsibilities definitions
•Risks analysis and potential change order identification
•Organize Internal kick off meeting.
•Send PO Acknowledgement receipt to customer and confirm the “Coming into Force”
•If requested by Customer, organize customer kick off meeting.
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Lead the project Management team through task planning
•Responsible to define the projects workload plan, follow progress in line with scope of work and deliverables till completion.
•Animate the communication within the team.
· Oversight of field operations to ensure efficient and effective implementation of the operational expectation of customers
· Supervise project management activities for all teams' projects in the assigned area
· Ensure that operational, maintenance, emergency and safety procedures are developed and strictly followed
· Analyze and report on field service performance (backlog, margin, utilization rate, execution etc.)
· Develop and maintain an ongoing professional relationship with new or existing SE customers
· Control Operations budget and expenditures to secure profitability
· Conduct suitable communications and relations with various project stakeholders to solicit cooperation and resolve conflicts. .
· Ensure the team’s projects have safe integration and delivery among various parties and stakeholders
· Risk identification and plan mitigation contingencies and alternatives
· Work cross-functionally to solve problems and implement changes.
· Participating in establishing partnerships with key suppliers to maximize the mutual benefit.
· Attending meeting new customers’ meetings and help developing new business opportunities.
· Collaborate with tender managers and sales in the review of all RFQ and bid specification for required Services
Ensure operational Project management success
•Is accountable to ensure full safety for involved parties all along project Execution
•Understand project’s contractual scope or additional requirements, be pro-active to generate change order to improve GM
•Time Management: Ensure project schedule is made/reviewed/updated and monitor to ensure timely completion of project
•Quality Management: Continuously monitor customer satisfaction, and strive for improvement. Lead the issue resolution (hot loop) in the project and provide inputs for continuous improvement (cold loop). Proper customer communication and update
•Customer first point of contact on project team interaction (correspondences, emails, calls, meetings, ...) to ensure consistent execution
•Ensure project review happens at the appropriate level as per defined project governance process
•Ensure timely reporting and escalation to manage projects events/issues impacting project performance or compliance with governance principles.
•Cost Management: Monitor and control Project spending versus budget. Strive for gross margin improvement.
•Identify and alert on execution risks. Be proactive in resolving issues. Escalate to Sales to manage claims & variation orders
•Accountability on project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting. Ensure timely revenue recognition. Ensure appropriate actions to timely recover customer receivables (payments…) are done
•Ensure compliance to the statutory requirements
•Project closure and project documentation archival
•Conduct if necessary Lessons Learned session with Sales and Tendering team to share feedbacks.
•Anticipate book to bill forecast estimation based on upcoming projects.
•Accountability on project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting. Ensure timely revenue recognition. Ensure appropriate actions to timely recover customer receivables (payments…) are done
•Ensure compliance to the statutory requirements
•Project closure and project documentation archival
•Conduct if necessary Lessons Learned session with Sales and Tendering team to share feedbacks.
•Anticipate book to bill forecast estimation based on upcoming projects.
