Schneider Electric has an opportunity for a Subject Matter Expert in our Apodaca (PIIT), Nuevo León location. Our Advanced Technical Support team supports our clients during important moments. We are looking for candidates with a customer-centric mindset who are eager to learn about the operation and various applications of our wide range of products that we support. Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment. http://www.youtube.com/watch?v=YtExntUe89c Great people make Schneider Electric a great company. What do you get to do in this position? Subject Matter Experts for the Customer Care Center,provide support to the technical support team in process improvement and deployment, quality assurance, performance measurement and operational efficiency. The goal of the Subject Matter Expert is to bring the team strategy to reality. Responsibilities Serve as the go-to person for technical and process inquiries, leading daily team meetings. Take ownership of team processes, driving continuous improvement and expansion. Support new hire onboarding and identify training needs for the team. Lead improvement projects and monitor KPIs, escalating opportunities and insights. Conduct quality audits, coordinate team activities, engage with customers for feedback, and participate in strategy meetings as the manager's deputy.

Schneider Electric has an opportunity for a Subject Matter Expert in our Apodaca (PIIT), Nuevo León location. Our Advanced Technical Support team supports our clients during important moments. We are looking for candidates with a customer-centric mindset who are eager to learn about the operation and various applications of our wide range of products that we support. Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment. http://www.youtube.com/watch?v=YtExntUe89c Great people make Schneider Electric a great company. What do you get to do in this position? Subject Matter Experts for the Customer Care Center,provide support to the technical support team in process improvement and deployment, quality assurance, performance measurement and operational efficiency. The goal of the Subject Matter Expert is to bring the team strategy to reality. Responsibilities Serve as the go-to person for technical and process inquiries, leading daily team meetings. Take ownership of team processes, driving continuous improvement and expansion. Support new hire onboarding and identify training needs for the team. Lead improvement projects and monitor KPIs, escalating opportunities and insights. Conduct quality audits, coordinate team activities, engage with customers for feedback, and participate in strategy meetings as the manager's deputy.