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Customer Care Agent

Schneider Electric

Schneider Electric

Customer Service
Posted on Monday, June 3, 2024
Customer Care Agent - 008XKA

Who are we and what we stand for?

When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning and work-life integration – we’re a great place to work and we are continually striving to be the best place to work!

Your Mission

Support Customers and the Sales team with order processing, general pre-sales & post-sales queries, stock levels, credit information, logistics and basic product information with the objective of continuous improvement and maximizing customer's satisfaction.

Detect all opportunities to serve the customer while addressing customer support requests and perform outbound sales activities.

Your Role – Magic happens when you bring great people together!

  • Handle customer requests from offer creation till order delivery.
  • Provide first level of customer support (phone, email, chat,..)& customer visits
  • Provide Customer support related to:
  • Commercial Support (Price & Availability , Product selection, Catalogue questions)
  • Logistics: Order Entry / Mgmt
    • Returns Handling (Admin)
    • Proactive Information to customers
    • Marketing support
  • Promote our Schneider digital tool related to the customer support & responsible to engage the customers to use it
  • Lead Continues improvement action to bring efficiency on our daily operations & enhance customer experience
  • Handling customer complains & close follow up with all stakeholders till complain closure.


About You

  • BSc. degree in Business Administration
  • Fluency in English is a must
  • Computer Skills: MS Office platforms (Excel, Word, PowerPoint, etc.)
  • SAP Knowledge is a must
  • Personal Skills:
    • 1-4 experience in relative field
    • Good level of communication skills
    • Problem solver
    • Strategic thinking
    • Multi tasking
    • Customer centric mindset & able to deal with angry customers
    • Must be resilient and not easily overwhelmed by numerous requests from customers.

Primary Location

: Egypt


: Full-time

Unposting Date

: Ongoing