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Customer Care Agent

Schneider Electric

Schneider Electric

Customer Service
Egypt
Posted on Thursday, May 30, 2024
Mental Health Qualified Vocational Rehabilitation Counselor
24000516

Description

The Massachusetts Rehabilitation Commission (MRC) and the Department of Mental Health (DMH) are seeking to improve competitive employment outcomes for individuals who are shared consumers of DMH and MRC through the development of a robust vocational rehabilitation network of services, supports, counseling and guidance. The purpose of this program is for MRC to provide appropriate, individualized, vocational rehabilitation services and supports for DMH consumers enrolled in DMH’s Adult Clinical Community Service (ACCS), with the ultimate goal of competitive, integrated employment.

Mental health specialty MRC Vocational Rehabilitation Counselors (VRCs) will work with job seekers to explore their interests, assess their needs, and determine the best pathway to ensure successful integrated competitive employment. MRC will provide an array of comprehensive and coordinated employment supports, including procuring services from the provider community to assist job seekers with achieving their employment goals as part of an overall career pathway.

Employees in this position will lead and facilitate an Integrated Resource Team (IRT) approach to meet the needs of an individual job seeker. The IRT model utilizes a combined team approach, maximizing wrap around services to support the job seeker with ongoing partnerships and communication.

The Massachusetts Rehabilitation Commission (MRC) is a learning and participatory performance culture with an emphasis on high performance teams, individual performance/contribution/impact, and engaging in activities to promote and support a program/division/agency (e.g., committee membership, Roadmap workgroup membership, presenting at Town Halls). In addition, MRC is an agency committed to diversity, equity, inclusion, and racial equity, as well as innovation, transformation, and change, and creating a culture of agility, excellence, and belonging. MRC has approximately 800 employees working in a hybrid remote and in-office environment.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

  • Fosters an “informed choice” model of professional vocational counseling for individuals with persistent mental health/behavioral health conditions and/or co-occurring disorders who are receiving services from DMH.

  • Incorporates ongoing engagement strategies within the VR system while providing on-going supports to facilitate completion of activities outlined in the Individualized Plan for Employment.

  • Determines eligibility for vocational rehabilitation services under the Workforce Innovation and Opportunity Act (WIOA) of 2014.

  • Administers functional capacity assessments, interest tests, aptitude tests, transferable skills analysis and other vocational assessments and shares information with job seeker and others as authorized by the job seeker.

  • Reviews and analyzes diagnostic information through tests, records, interviews, and observations.

  • Leads and facilities the collaborated team to develop, implement, and monitor Individualized Plans for Employment in a manner that allows eligible job seekers the opportunity to exercise informed choice in employment outcomes.

  • Recommends the purchase of services, equipment, and materials including Assistive Technology.

  • Facilitates services and skills training in individual and group settings.

  • Provides opportunities for job seekers to select service providers or MRC placement team to deliver job development, placement, and retention assistance.

  • Partners with public and private organizations including, but not limited to, other agency staff, employers, community rehabilitation providers, state agencies, workforce partners, and schools to promote and market agency programs, collaborate, and coordinate in the delivery of consumer supports and services.

Preferred Qualifications:

  • Knowledge of counseling and job placement of persons with vocational/occupational barriers, including physical, emotional, psychological, and intellectual disabilities.

  • Familiarity with utilizing psychological tests and other evaluative techniques.

  • Commitment to lifelong learning in relationship to their own professional development.

  • Outstanding organizational, written, and oral communications skills; attention to detail.

  • Capacity to gather, analyze, and evaluate significant case information pertinent to rehabilitation of an individual.

  • Ability to serve as a mentor and provide guidance to others.

  • Responsible for learning and staying up to date on MRC’s diversity, equity, inclusion and racial equity skills, results, and expectations specific to Vocational Rehabilitation programs.

  • Experience working in a team culture that values inclusivity, performance, transparency, and authenticity.

  • Knowledge of and experience in diversity, equity, inclusion, and racial equity and effective engagement across differences.

  • Experience working in a team culture that values inclusivity, performance, transparency, and authenticity.

  • Proficient usage of Microsoft Office products including Excel, PowerPoint, Word, and Outlook as well as technologies supporting a remote workplace (e.g., Zoom, Microsoft Teams).

About the Massachusetts Rehabilitation Commission

MRC provides services that break down barriers and empower people with disabilities to live life on their own terms. Our programs focus on vocational rehabilitation, community living, and disability determination for federal benefit programs. We are change agents and community builders. And we put the people we serve at the heart of everything we do. We envision a Commonwealth that is open to all, where everyone can seize their true potential and contribute fully to our communities and the world. Together with stakeholders, partners, and allies, MRC collaborates, problem solves, and innovates to bring about a better Massachusetts

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 and select option 4.

Applicants should upload a cover letter and resume for the Mental Health Qualified Vocational Rehabilitation Counselor requisition.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) Master’s degree or higher in Rehabilitation Counseling from a Council on Rehabilitation Education (CORE) accredited university program, or a certification as a Certified Rehabilitation Counselor (CRC) by the Commission of Rehabilitation Counselor Certification or licensure as a Licensed Rehabilitation Counselor and (B) two (2) years of full-time or equivalent part-time experience in vocational counseling, job placement, career counseling and guidance, assessment and vocational evaluation, job development and services for employers, or (C) any equivalent combination of the required experience and the substitutions below.

Applicants working with deaf and hard of hearing consumers must be proficient in American Sign Language (ASL) and may be required to demonstrate ASL proficiency through assessment by agency staff.

Based on assignment, travel is required; incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver’s license at a class level specific to assignment.

Substitutions:

I. A Master’s degree or higher in a related field such a Rehabilitation Administration/Services, Disability Studies, Vocational Assessment/Evaluation, Psychology, Developmental Psychology, Social Work, Human Services, Education, Special Education, Occupational Therapy, Counseling (Mental Health, Education, Psychology), or Substance Abuse Therapy and one (1) year of full-time or equivalent part-time experience in vocational counseling, job placement, career counseling and guidance, assessment and vocational evaluation, job development and services for employers may be substituted for the required (A) education. Relevant internship experience will be considered.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title: Qual Voc Rehab Counselor II

Primary Location

: United States-Massachusetts-Roxbury-1785 Columbus Avenue

Job

: Community and Social Services

Agency

: Massachusetts Rehabilitation Commission

Schedule

: Full-time

Shift

: Day

Job Posting

: May 6, 2024, 10:03:22 AM

Number of Openings

: 1

Salary (Pay Basis)

: 69,039.62 - 94,187.34 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Robert Arnau, Robert.D.Arnau@mass.gov - 8572748824Diversity Officer / ADA Coordinator Phone Number
Bargaining Unit: 08-SEIU - Local 509 - Social/Rehabilitation