Customer Care Agent (Temp)
Schneider Electric
This job is no longer accepting applications
See open jobs at Schneider Electric.See open jobs similar to "Customer Care Agent (Temp)" Shortlist.Who are we and what we stand for?
When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning and work-life integration – we’re a great place to work and we are continually striving to be the best place to work!
Your Role – Magic happens when you bring great people together!
- Handle customer requests from offer creation till order delivery.
- Provide first level of customer support (phone, email, chat, etc.) & customer visits.
- Provide Customer support related to:
- Commercial Support (Price & Availability, Product selection, Catalogue questions)
- Logistics: Order Entry/Management
- Returns Handling (Admin)
- Proactive Information to customers
- Responsible for Marketing support
- Encourage the use of our Schneider digital tool for customer support and engage with customers to ensure their active utilization.
- Lead Continues improvement action to bring efficiency on our daily operations & enhance customer experience.
- Handling customer complains & close follow up with all stakeholders till complain closure.
Qualifications
About You
- Education: bachelor’s degree in business administration or equivalent
- 1-4 experience in relative field
- Fluency in English is a must
- Proficient in MS Office platforms such as excel, word, PowerPoint, etc.
- SAP Knowledge is a plus
- Good level of communication skills
- Problem solver
- Strategic thinking
- Multi-tasking
- Customer centric mindset & able to deal with angry customers
- Must be resilient and not easily overwhelmed by numerous requests from customers
Primary Location
: EgyptSchedule
: Full-timeUnposting Date
: OngoingThis job is no longer accepting applications
See open jobs at Schneider Electric.See open jobs similar to "Customer Care Agent (Temp)" Shortlist.