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Customer Care Agent (Temp)

Schneider Electric

Schneider Electric

Customer Service
Posted on Thursday, May 30, 2024
Customer Care Agent (Temp) - 008XHV

Who are we and what we stand for?

When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning and work-life integration – we’re a great place to work and we are continually striving to be the best place to work!

Your Role – Magic happens when you bring great people together!

  • Handle customer requests from offer creation till order delivery.
  • Provide first level of customer support (phone, email, chat, etc.) & customer visits.
  • Provide Customer support related to:
    • Commercial Support (Price & Availability, Product selection, Catalogue questions)
    • Logistics: Order Entry/Management
  • Returns Handling (Admin)
  • Proactive Information to customers
  • Responsible for Marketing support
  • Encourage the use of our Schneider digital tool for customer support and engage with customers to ensure their active utilization.
  • Lead Continues improvement action to bring efficiency on our daily operations & enhance customer experience.
  • Handling customer complains & close follow up with all stakeholders till complain closure.


About You

  • Education: bachelor’s degree in business administration or equivalent
  • 1-4 experience in relative field
  • Fluency in English is a must
  • Proficient in MS Office platforms such as excel, word, PowerPoint, etc.
  • SAP Knowledge is a plus
  • Good level of communication skills
  • Problem solver
  • Strategic thinking
  • Multi-tasking
  • Customer centric mindset & able to deal with angry customers
  • Must be resilient and not easily overwhelmed by numerous requests from customers

Primary Location

: Egypt


: Full-time

Unposting Date

: Ongoing