Who are we and what we stand for?

When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning and work-life integration – we’re a great place to work and we are continually striving to be the best place to work!

Your Role – Magic happens when you bring great people together!

• Handle customer requests from offer creation till order delivery.
• Provide first level of customer support (phone, email, chat, etc.) & customer visits.
• Provide Customer support related to:
  • Commercial Support (Price & Availability, Product selection, Catalogue questions)
  • Logistics: Order Entry/Management
• Returns Handling (Admin)
• Proactive Information to customers
• Responsible for Marketing support
• Encourage the use of our Schneider digital tool for customer support and engage with customers to ensure their active utilization.
• Lead Continues improvement action to bring efficiency on our daily operations & enhance customer experience.
• Handling customer complains & close follow up with all stakeholders till complain closure.

About You

• Education: bachelor’s degree in business administration or equivalent
• 1-4 experience in relative field
• Fluency in English is a must
• Proficient in MS Office platforms such as excel, word, PowerPoint, etc.
• SAP Knowledge is a plus
• Good level of communication skills
• Problem solver
• Strategic thinking
• Multi-tasking
• Customer centric mindset & able to deal with angry customers
• Must be resilient and not easily overwhelmed by numerous requests from customers