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Customer Complaint Expert

Schneider Electric

Schneider Electric

Customer Service
Cairo, Cairo Governorate, Egypt
Posted on Monday, May 27, 2024
Customer Complaint Expert - 008W2N

Who are we and what we stand for?

When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning and work-life integration – we’re a great place to work and we are continually striving to be the best place to work!

Your Role – Magic happens when you bring great people together!

  • Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented
  • Govern the communication with the customer and ensure they are informed about the progress
  • Ensure a reliable process is operating to solve customer complaints fast and effectively
  • Act as Issue to Prevention (I2P) process advocate and drive Customer Centricity - for the entity/country.
  • Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest
  • Update and report the customer issues and actions to be taken


About You

Education: Bachelor's Degree in degree in Electrical Engineering

Experience: 5-7 years of experience in Technical Project.

Skills requirements:

    • Excellent verbal & written communications skills
    • Results oriented
    • Daring, passionate and team player
    • Organized
    • Resilient, Engaging & Enthusiastic
    • Basic to intermediate skill in MS Office products (Excel, Word, PowerPoint), and CRM tool.
    • Familiarity with Schneider Electric products and services.
    • Familiarity with phone, Internet, e-mail systems and social media
    • Able to prioritize and manage multiple tasks and build customer relationships.
    • Language: English

    Primary Location

    : EG-Cairo


    : Full-time

    Unposting Date

    : Ongoing