Role: Senior Manager, Field Operations
Location: Remote within ±3 hours of the EAT time zone. Preference for candidates located in Africa/ in countries where Pula has an office (e.g. Kenya, Ethiopia, Uganda).

Reports to: Head of Field Operations

About Pula:

At Pula, we are building the systems that enable farmers worldwide to access insurance, using technology to insure this previously uninsured worldwide. We work in over 10 countries across Africa and Asia, and by 2022, have facilitated crop insurance cover to over 20 million farmers, 40% of which are women, across Kenya, India, Nepal, Pakistan, Rwanda, Uganda, Nigeria, Mali, Senegal, Zambia, Ethiopia, Madagascar, Tanzania, Mozambique, Ethiopia and Malawi. We are a for profit company, and have raised over $45 million from leading venture and institutional investors as well as developed philanthropic relationships with private foundations and bilateral donors such as the Bill & Melinda Gates Foundation and German Insure Resilience Solutions Fund that have accelerated investments in our target markets.

Pula is proudly fast paced, constantly learning from the challenges we face and overcome. We are proudly culturally diverse but united in our ambition of continuous high-performance. By challenging ourselves we believe that we can overcome the hard problems we love solving.

At Pula, our culture is defined by our:

• Obsession with results: We are responsible for our future and therefore we get things done!
• Ability to connect the Dots: We continuously identify different customer needs & business problems and build solutions that deliver value.
• Our can-do Attitude! We dare to do things differently to make things work.
• Ability to have each others’ back: We look out for each other & we share high quality, timely feedback that makes us better.

Why This Role Matters:

The Field Operations department executes large-scale data collection projects, including yield measurement, farmer registration, and polygon mapping, across more than 10 countries. This is delivered through a dynamic team of over 1000 field managers, coordinators, and enumerators, supported by a strong data analytics team.

As the Field Operations Senior Manager, you will lead a portfolio of medium- to large-scale data collection projects in multiple countries, with full accountability for delivery, data quality, timelines, and cost. You will provide end-to-end oversight of field execution, from project setup through data submission and reporting, ensuring outputs meet both client requirements and Pula’s quality standards.

Beyond individual projects, you will play a key role in driving quality assurance across the entire Field Operations department. This includes identifying systemic quality gaps, designing and improving Quality Assurance (QA) frameworks, and translating quality requirements into practical, scalable operational processes. You will work closely with teams to strengthen QA mechanisms, monitoring, and feedback loops, and to embed a culture of continuous quality improvement.

Reporting to the Head of Department, you will directly manage Country Field Operations Managers and indirectly lead large field teams across multiple countries. You will be responsible for building team capacity, managing performance, and fostering a high-performance culture centered on accountability, operational excellence, and quality outcomes.

You will also serve as a key point of contact for clients on the projects you manage, providing regular updates, addressing data quality or execution concerns, and ensuring clear alignment on scope, methodology, and deliverables.

This role requires close cross-functional collaboration with other Pula teams, including Insurance Operations, Data Services, Technology, Commercial Management, across full project lifecycles.

You are the right fit if you consistently get things done, thrive in fast-paced environments, are comfortable managing diverse responsibilities across multiple scopes, and operational excellence is your second name.

What You'll Be Doing:

• Project Delivery & Accountability: Lead and deliver medium- to large-scale field data collection projects end-to-end, with full accountability for scope, timelines, budget, and data quality. Oversee project setup, resourcing, training, field execution, monitoring, and final data submission, proactively managing risks and trade-offs to ensure consistent delivery of high-quality outputs that meet both client expectations and Pula’s operational standards.
  
• Quality Assurance & Process Improvement: Drive delivery quality across the department by identifying systemic quality gaps and strengthening QA frameworks, while owning the end-to-end operationalization of SOPs. Ensure QA processes are fully implemented and embedded in day-to-day execution, rapidly diagnose why adoption fails, and independently implement corrective actions to deliver sustained, scalable improvements in delivery quality.

• People & Performance Management: Directly manage Country Field Operations Managers and indirectly lead large field teams, focusing on capacity building, performance management, and fostering a high-performance culture that prioritizes accountability, quality, and professional growth.
  
• Client & Stakeholder Management: Act as a primary client contact for Field Operations for assigned projects, providing clear communication on progress, risks, data quality issues, and alignment on scope, methodology, and deliverables. Maintain strong relationships to ensure client trust and satisfaction.

• Cross-Functional Collaboration: Work closely with multiple departments, including Insurance Operations, Data Services, Technology, Commercial Management, across full project lifecycles to ensure seamless execution, continuous improvement, and excellent internal client satisfaction.

• Special Projects & Strategic Initiatives: Lead and execute ad-hoc projects or department-wide initiatives, including piloting new methodologies, scaling best practices, or implementing solutions that enhance operational efficiency, team capacity, and delivery quality. Take full ownership from concept through implementation to ensure initiatives achieve impact and integrate effectively with ongoing operations.

The Right Candidate Will Have:

• Proven Project Management: 5–7 years of experience managing complex, multi-country projects in social enterprises, NGOs, the UN, private sector, or similar organizations. Demonstrated ability to plan, execute, and monitor projects end-to-end, including large-scale data collection with extensive field teams in rural areas.
• Quality Assurance & Operational Excellence: Strong expertise in implementing and monitoring QA processes, ensuring data integrity and operational standards are consistently met. Ability to identify gaps, design practical solutions, and embed continuous improvement across teams and projects.
• Organizational & Leadership Skills: Excellent organizational abilities and experience managing teams, coaching direct reports, and tracking performance to ensure high-quality outcomes across multiple geographies.
• Financial & Operational Acumen: Experience in budget management, including forecasting, reporting, and variance analysis, coupled with a focus on operational efficiency and quality delivery.
• Collaboration & Cross-Cultural Experience: Ability to work effectively in multicultural and multidisciplinary teams, fostering collaboration to achieve ambitious targets and high-quality results.
• Integrity & Self-Management: Exceptional work ethic, integrity, and the ability to autonomously manage multiple tasks and deliverables in a fast-paced environment.
• Educational Background: Bachelor’s degree with an outstanding academic record.
• Additional Skills: Fluency in French is a plus.