Poa! internet is the fastest growing and highly innovative ISP in Kenya. The company was founded in 2014 with a vision to provide internet in every home in Africa. At poa! We believe by empowering people, we can actively drive digital inclusion in these markets. We deploy a cost-effective internet service in Kenya, with the aim of providing affordable access to content and Internet to low-income members of society.

We are growing very fast to cover the rest of Kenya and eventually Africa. It is from this background that we seek prospective candidates to fill the role of a Head of Business in our Commercial Department.

At Poa, we pride ourselves on being a values-driven company, and we love working with values-driven employees. Poa's vision is “Internet in every home in Africa”. To achieve this vision, we live by our values, captured in the acronym, We CONNECT. At Poa, we: Create a better world for the people we serve, Open our eyes to problems and opportunities, Never stop learning never stop moving forward, Name it, own it , solve it, Engage with the bigger picture even in details, Care about each other and Tujienjoy kazini.

Role Summary:

To lead and own the delivery of all sales targets through Field & Agency Sales channels, ensuring aggressive customer acquisition growth while maintaining cost efficiency and building a scalable, high-performing sales organization aligned with Poa!’s vision and values.

People:

Territory Sales Managers and Agency Sales Managers.

Location:

Western.

Role Responsibilities:

1. Strategic Leadership & Sales Execution: Design and execute data-driven sales strategies aligned with growth targets. Build effective field and agency sales routes, drive quality lead generation, and optimize acquisition costs by focusing on high-potential market segments.
2. Team Building, Development & Culture: Recruit, coach, and inspire high-performing managers and teams. Cultivate a strong, connected team culture with high retention through mentorship, values-driven leadership, and collaboration.
3. Operational Excellence & Performance Management: Implement clear performance processes by using sales dashboards, structured reviews, and productivity benchmarks. Promote autonomy with visibility and accountability through transparent reporting and CRM tools.
4. Customer-Centric Selling, Market Adaptability & Retention: Champion a customer-first sales approach, equipping teams with strong product knowledge and adaptability to market shifts. Collaborate to reduce churn through proactive feedback analysis and targeted retention efforts.

Key competencies required for the role:

1. Demonstrated success in owning and exceeding sales targets and managing the cost of acquisition in a fast-growing, multi-level sales environment.
2. Experience recruiting, developing, and scaling high-performing sales teams nationwide in low-income communities.
3. Proven expertise in sales reporting, forecasting, and performance analytics.
4. Track record of developing and executing innovative sales strategies and objection-handling techniques.
5. Hands-on, field-based leadership style with a passion for inspiring and developing people.
6. Experience operating in a values-driven, high-growth organization with a similar DNA to Poa!
7. Strong interpersonal, communication, and cross-functional collaboration skills.
   
   

Academic Qualifications Required:

1. Bachelor’s degree in Business, Sales, Marketing, or related field; MBA or equivalent is a plus.

Mandatory Requirements:

1. Minimum 8 years’ experience in Sales (Field & Agency) in a B2C setup, with at least 4 years in leadership managing sales managers/team leaders and teams of 50+ people, including commission- only and salaried agents.
   
   

What’s In It for You?

• A competitive monthly salary and additional benefits including: Medical cover, airtime allowance, home wifi allowance, and annual training allowance.
• Career growth opportunities in a rapidly expanding company.
• Exciting work environment and culture with a dynamic, supportive team.
  
  "We encourage Women and Persons with Disability (PWD) to apply"