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Product Manager: Internal Operations



Product, Operations
Cape Town, South Africa · Remote
Posted on Monday, June 3, 2024

Location: Anywhere, but with intermittent presence in Cape Town to immerse yourself in our operations

Timing: Full-time role starting as soon as possible. Applications will be reviewed on a rolling basis.

About the role

At Plentify, we aspire for our operations to be as smart and technology-enabled as our products. By doing this, we can enable a high quality and repeatable customer experience, and drive down costs as we scale.

As the Product Manager: Internal Operations, you will:

  • Build the Internal Operations technology roadmap: deeply immerse yourself in our operations, conduct research with our operations team and third party contractors, set strategic objectives, and build a roadmap to achieve them. This will be focused primarily on our CRM, workflow integrations and automations, e-commerce platform, and custom-developed internal tools.
  • Manage the roadmap: prioritise features based on business needs, strategic objectives and resource availability. Get stakeholder buy-in of the roadmap and keep stakeholders informed on progress.
  • Execute the roadmap: working closely with a dedicated senior engineer, and pulling on other resources as required, build out the roadmap.
  • Track performance: define success metrics for strategic objectives and each feature, and establish the tooling and processes to track, report on, and learn from these metrics.
  • Launch products and features: plan, communicate and execute the launch of products and features to the team. Train internal users and provide support for a successful rollout.
  • Manage the budget: define and manage the product budget for tools and services required to execute on the roadmap.

We think you’ll do well in this role if you:

  • Are a strategic thinker who can develop a vision for a highly automated operational system, and design the strategy to achieve this
  • Are a product thinker to your core
  • Are adept at conducting research and analysing data to identify pain points
  • Have deep experience designing, managing and working with operational technology
  • Have a technical background or are sufficiently technical to meaningfully engage with software engineers
  • Are an excellent project manager, preferably in a technology environment
  • Have experience designing, tracking and acting upon KPIs
  • Have very high attention to detail
  • Are a succinct, data-driven and persuasive communicator, in written and verbal forms
  • Are a systems thinker and a structured, analytical and creative problem solver
  • Possess knowledge of or have an interest in emerging tech that can enhance operations
  • Are curious by nature

We’ll think you’ll love this role if you:

  • Love transforming complexity into simplicity with a combination of thoughtful process design and application of technology
  • Want to design and build a technology-forward operation to enable a rapidly scaling business
  • Care about making a meaningful impact on South African homes and the broader electricity system
  • Want equity in the business you are helping to build
  • Are attracted to a work environment which offers highly talented colleagues, competitive salaries, flexibility, unlimited paid vacation, and concrete support for mental wellness

Required qualifications and experience

  • Bachelor’s degree in a technical field, or demonstrated technical fluency to engage with developers
  • 2+ years of product management experience in a technology company
  • 2+ years of deep operational systems experience, preferably developing and advancing operational technology in a rapidly growing operation with physical products

How to apply

Email your cover letter and resume to being sure to highlight your interest in our mission and your relevant qualifications and experience.