IT Support & Network Analyst/Specialist - Osogbo
Metro Africa Xpress
This job is no longer accepting applications
See open jobs at Metro Africa Xpress.See open jobs similar to "IT Support & Network Analyst/Specialist - Osogbo" Shortlist.IT, Customer Service
Osogbo, Nigeria
Posted 6+ months ago
- Taking ownership of customer issues reported and seeing problems through to resolution
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk customers through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with customers to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
This job is no longer accepting applications
See open jobs at Metro Africa Xpress.See open jobs similar to "IT Support & Network Analyst/Specialist - Osogbo" Shortlist.
