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Welfare Transformation Manager

Metro Africa Xpress

Metro Africa Xpress

Ibadan, Nigeria
Posted on Monday, January 8, 2024
  • Develop and implement strategies to reduce driver churn rates by identifying and addressing the root causes of driver dissatisfaction.
  • Utilize agile, data-driven, and digital solutions to address driver needs and requirements.
  • Design and execute programs to enhance driver remittance rates and create initiatives to improve driver retention across multiple cities.
  • Collaborate with the Field Ops team to ensure prompt emergency response and accident management, prioritizing driver safety and wellbeing.
  • Track and report daily driver activity, churn rates, and retention rates across various cities, using data to drive insights and improvements.
  • Develop strategies to reduce driver inactivity and optimise resource allocation.
  • Conduct periodic driver surveys in multiple cities to gather feedback and suggestions, and implement improvements based on the results.
  • Manage driver health insurance programs and maintain an updated list of partner hospitals for driver healthcare needs in various locations.
  • Resolve driver issues promptly, liaising with other departments as necessary, and ensure timely resolution.
  • Keep track of significant driver milestones such as birthdays, births, payment progress, etc., and provide appropriate recognition and support.
  • Organize regular town hall meetings and events to foster an active and engaging driver community, coordinating activities across cities.
  • Generate regular reports on driver welfare metrics from multiple locations and present findings and recommendations to senior management.