Welfare Transformation Manager
Metro Africa Xpress
Posted on Monday, January 8, 2024
- Develop and implement strategies to reduce driver churn rates by identifying and addressing the root causes of driver dissatisfaction.
- Utilize agile, data-driven, and digital solutions to address driver needs and requirements.
- Design and execute programs to enhance driver remittance rates and create initiatives to improve driver retention across multiple cities.
- Collaborate with the Field Ops team to ensure prompt emergency response and accident management, prioritizing driver safety and wellbeing.
- Track and report daily driver activity, churn rates, and retention rates across various cities, using data to drive insights and improvements.
- Develop strategies to reduce driver inactivity and optimise resource allocation.
- Conduct periodic driver surveys in multiple cities to gather feedback and suggestions, and implement improvements based on the results.
- Manage driver health insurance programs and maintain an updated list of partner hospitals for driver healthcare needs in various locations.
- Resolve driver issues promptly, liaising with other departments as necessary, and ensure timely resolution.
- Keep track of significant driver milestones such as birthdays, births, payment progress, etc., and provide appropriate recognition and support.
- Organize regular town hall meetings and events to foster an active and engaging driver community, coordinating activities across cities.
- Generate regular reports on driver welfare metrics from multiple locations and present findings and recommendations to senior management.