Africa Climate Careers Network's Climate Job Board

Discover emerging career opportunities in the climate and clean energy sectors

Welfare Transformation Manager

MAX

MAX

Ibadan, Nigeria
Posted on Monday, January 8, 2024
  • Develop and implement strategies to reduce driver churn rates by identifying and addressing the root causes of driver dissatisfaction.
  • Utilize agile, data-driven, and digital solutions to address driver needs and requirements.
  • Design and execute programs to enhance driver remittance rates and create initiatives to improve driver retention across multiple cities.
  • Collaborate with the Field Ops team to ensure prompt emergency response and accident management, prioritizing driver safety and wellbeing.
  • Track and report daily driver activity, churn rates, and retention rates across various cities, using data to drive insights and improvements.
  • Develop strategies to reduce driver inactivity and optimise resource allocation.
  • Conduct periodic driver surveys in multiple cities to gather feedback and suggestions, and implement improvements based on the results.
  • Manage driver health insurance programs and maintain an updated list of partner hospitals for driver healthcare needs in various locations.
  • Resolve driver issues promptly, liaising with other departments as necessary, and ensure timely resolution.
  • Keep track of significant driver milestones such as birthdays, births, payment progress, etc., and provide appropriate recognition and support.
  • Organize regular town hall meetings and events to foster an active and engaging driver community, coordinating activities across cities.
  • Generate regular reports on driver welfare metrics from multiple locations and present findings and recommendations to senior management.