We are looking for a Warehouse Assistant - Reverse Logistics to join our Warehouse team in Lagos, Nigeria where progress, and humility are valued as highly as technical excellence.

About M-KOPA

M-KOPA connects everyday Africans to life-changing technology through accessible credit - no lump-sum payments, no bank account required. With 7 million customers served, over $2 billion in credit extended, and 55% of our customers accessing formal financial services for the first time, we're not just a fintech. We're infrastructure for economic inclusion across Kenya, Uganda, Nigeria, Ghana, and South Africa. Behind that scale is a supply chain that has to work. That's where you come in.

The role

As a Warehouse Assistant - Reverse Logistics, you're the first line of quality control in our device returns pipeline. You receive, diagnose, classify, and hand over returned devices with the rigour and pace that keeps downstream operations - refurbishment, resale, write-off; running on time and with confidence. Your work directly determines what gets recovered and what gets lost.

What makes this different

At M-KOPA, your throughput target isn't arbitrary - 150 to 170 devices receipted per day maps directly to customer credit decisions and asset recovery timelines. You'll also inherit a 2,000+ device backlog on day one, with a clear four-week mandate to clear it. That's real ownership, not a vague KPI handed down from a manager. You'll see the impact of your classification decisions reflected in a live RL Ageing Dashboard, updated daily with your own pre-check logs.

What You'll Do

• Receive, log, and process incoming devices daily - hitting the 150–170 device receipting target while executing the mandatory pre-check protocol: power-on status, physical damage, screen functionality, IMEI validation, and FRP/password lock screening.

• Manage device turnaround with precision: every unit moves from warehouse receipting to the Refurbs queue within 48 hours, with all five device categories tracked to a 24–72 hour TAT standard and a 95%+ quality reliability rate maintained across the pipeline.

• Drive backlog reduction, prepare verified batch handovers for the weekly Monday Refurbs handover, and keep daily pre-check logs accurate and current to feed real-time reporting.

What You'll Need

• Demonstrable hands-on experience in device inspection, mobile phone diagnostics, or electronics quality control with a track record of working accurately at volume.

• Proven ability to manage structured workflows under strict turnaround standards, with attention to detail that holds even when throughput demands are high.

• Experience working with inventory or asset tracking systems, and comfort updating operational logs that feed into live reporting dashboards.

The honest part

This role moves fast and the standards are unambiguous. You'll be expected to hit daily targets, clear a significant inherited backlog, and maintain quality rates that protect the downstream refurbishment pipeline. If you thrive on measurable output and take satisfaction in knowing exactly where you stand at the end of each day, this is your kind of environment.

Ready to bring precision to one of Africa's fastest-growing device recovery pipelines? Let's talk.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.