We are looking for a Regional Manager to join our Sales group, as we scale up and drive digital and financial inclusion across our markets.

Job Purpose

The Regional Manager is responsible for leading and managing regional field sales operations to achieve business growth, sales performance, and operational excellence. The role oversees a multi-layered sales structure, ensuring strong execution of sales strategies, effective territory management, team capability development, and adherence to operational and compliance standards.

The position plays a key role in driving productivity, improving customer quality outcomes, and building a high-performing sales culture across the assigned region.

Key Responsibilities

1. Sales Leadership & Team Management

• Lead, coach, and develop a high-performing regional field sales team to achieve business objectives.

• Drive a culture of accountability, performance management, and continuous improvement across the region.

• Support recruitment, onboarding, and capability development of field sales teams.

• Conduct regular performance reviews, field visits, and coaching sessions to strengthen team effectiveness.

• Foster employee engagement and maintain strong team morale across all territories.

2. Regional Sales Performance Management

• Drive achievement of regional sales targets through structured performance tracking and execution discipline.

• Monitor key sales KPIs and implement corrective actions where performance gaps are identified.

• Execute sales initiatives and commercial activities aligned with overall business objectives.

• Analyse sales trends and customer insights to improve productivity and market penetration.

• Ensure strong pipeline management and consistent sales execution across the region.

3. Operational Excellence & Compliance

• Ensure field sales teams are fully trained and compliant with M-KOPA sales processes, onboarding standards, and company policies.

• Maintain high standards of operational discipline, customer onboarding quality, and process adherence.

• Monitor sales quality metrics and implement interventions to improve portfolio performance and customer outcomes.

• Support implementation of audit, compliance, and risk mitigation initiatives within the region.

4. Territory & Channel Management

• Oversee regional territory planning and ensure optimal market coverage across assigned areas.

• Support efficient sales channel operations and distribution management within the region.

• Monitor field productivity and resource allocation to maximise sales opportunities.

• Identify expansion opportunities and recommend market growth strategies.

5. Reporting & Business Insights

• Prepare and deliver accurate daily, weekly, and monthly sales performance reports.

• Analyse operational and sales data to generate actionable insights and recommendations.

• Maintain visibility on regional performance trends, risks, and improvement opportunities.

• Collaborate with cross-functional stakeholders to support informed business decision-making.

Organisational Structure

Reports To: Head of Sales

Direct Reports: Deputy Regional Managers

Decision Making & Authority

Decisions

• Manage regional sales execution plans and resource allocation within approved structures.

• Implement performance management interventions and coaching plans for field teams.

• Approve regional operational priorities and territory execution activities.

Recommendations

• Recommend staffing requirements, territory adjustments, and sales growth initiatives.

• Recommend performance improvement actions, promotions, and disciplinary interventions.

• Provide recommendations on market expansion opportunities and sales process improvements.

Qualifications & Experience

Education

• Bachelor’s Degree or Diploma in Business, Sales, Marketing, or a related field.

Experience

• Minimum 7 years’ experience in field sales management or commercial operations.

• Experience within financial services, FMCG, telecommunications, fintech, or consumer electronics environments is preferred.

• Proven experience managing large, distributed field sales teams.

Skills & Competencies

• Strong leadership and people management capabilities with experience coaching high-performing teams.

• Strong analytical and data interpretation skills, including sales reporting and dashboard management.

• Excellent stakeholder management and cross-functional communication skills.

• Good understanding of sales incentive structures and performance management frameworks.

• Strong operational planning and execution capabilities.

• High integrity, accountability, and ability to perform in fast-paced environments.

• Customer-focused mindset with strong problem-solving ability.

• Passion for driving business growth and delivering impact aligned with M-KOPA’s mission.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.