We are looking for a Technical Assistant to join our Warehouse and Logistics group; as we scale up and drive digital and financial inclusion across our markets.

Job Purpose

The Technical Assistant – Phone Refurbishing & Warehouse Operations is responsible for supporting device refurbishing, warehouse inventory management, quality inspections, and operational tracking processes. The role ensures returned devices are properly refurbished, graded, cleaned, and processed in line with company quality and operational standards before being released back into the market.

The position requires strong attention to detail, adherence to safety and quality procedures, and the ability to work efficiently within a fast-paced warehouse and technical operations environment.

Key Responsibilities

1. Warehouse Inventory & Stock Management

• Support warehouse stock-taking activities and maintain accurate inventory records for returned and refurbished devices.

• Organise devices and inventory to ensure efficient storage, tracking, and retrieval processes.

• Assist in monitoring stock levels and reporting inventory discrepancies where identified.

• Ensure proper documentation and tracking of devices throughout the refurbishment lifecycle.

2. Phone Refurbishing & Device Configuration

• Perform basic phone refurbishing activities including software installation, device resets, configuration, and restoration to factory standards.

• Ensure refurbished devices meet operational and quality standards before release.

• Support troubleshooting of minor software or device-related issues during refurbishment processes.

• Maintain proper handling and care of devices and technical equipment.

3. Quality Inspection & Device Grading

• Conduct detailed quality inspections on returned and refurbished devices to assess functionality, appearance, and performance.

• Grade devices accurately based on approved grading standards and quality criteria.

• Identify cosmetic or functional defects, including scratches, cracks, battery issues, or software concerns.

Ensure only devices meeting company quality requirements proceed to market release.

4. Data Tracking & Reporting

• Capture and maintain accurate refurbishment, inventory, and device status data using Excel or relevant operational systems.

• Monitor processing progress and support reporting against operational targets and productivity metrics.

• Generate routine operational updates and inventory reports for team leaders and supervisors.

Ensure accurate documentation and record-keeping throughout operational processes.

5. Device Cleaning & Visual Inspection

• Perform thorough cleaning and sanitisation of returned and refurbished devices to meet hygiene and presentation standards.

• Conduct visual inspections to confirm devices are free from visible defects or damage.

• Ensure devices meet company presentation and customer quality expectations before dispatch.

6. Process Improvement & Safety Compliance

• Follow warehouse safety procedures and maintain a safe working environment at all times.

• Support continuous improvement initiatives and apply Kaizen principles to improve operational efficiency and quality.

• Ensure tools, equipment, and workstations are properly maintained and used safely.

• Identify operational risks or inefficiencies and escalate improvement opportunities where appropriate.

7. Technical & Operational Support

• Provide basic technical support related to refurbishment software and operational systems.

• Assist team members with troubleshooting minor device or process-related issues.

• Support operational activities as assigned to ensure smooth workflow and productivity within the warehouse environment.

Reporting Structure

Reports To: Warehouse Team Leader

Qualifications & Experience

Education

• Diploma or Degree in Information Technology, Engineering, Business, Supply Chain, or a related field from a recognised institution.

Experience

• Previous experience in phone refurbishing, warehouse operations, technical support, or related operational environments is an advantage.

• Familiarity with smartphone operating systems, including Android and iOS, is preferred.

• Experience using inventory management or operational tracking systems is an added advantage.

Skills & Competencies

• Basic understanding of phone refurbishment processes and device configuration.

• Strong attention to detail and ability to accurately inspect and grade devices.

• Good analytical and problem-solving skills.

• Basic proficiency in Microsoft Excel, Google Workspace, and operating systems.

• Ability to work efficiently in a fast-paced, target-driven environment.

• Strong organisational and time management skills.

• Good communication and teamwork abilities.

• Awareness of warehouse safety standards and operational compliance requirements.

• Willingness to learn new tools, technologies, and operational processes.

Work Environment

• Full-time, on-site role within a warehouse and technical operations environment.

• Requires adherence to operational, safety, and quality standards.

• May require flexibility to support operational demands and business needs.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.