We are looking for a Telesales Representative - Outbound to join our Customer Retention team and drive sales growth by connecting existing customers with M-KOPA's life-changing products.

This role offers the opportunity to be more than just a salesperson—you'll be the voice that introduces customers to opportunities they didn't know were possible. Every call you make connects an existing M-KOPA customer to products that could transform their life—a smartphone that opens up digital opportunities, a solar system that brings reliable light to their home, or a cash loan that helps their business grow. You'll achieve sales targets not through pressure, but through genuine connection and understanding. Working with a passionate Customer Retention team, your success directly supports our mission of making essential products and services accessible to underserved communities across Africa.

About Us

We believe in empowering customers through affordable and accessible financial solutions. Our team values meaningful connections over transactional calls, customer loyalty over one-time sales, and sales techniques that genuinely help rather than manipulate. You'll develop deep product knowledge that allows you to match customer needs with real solutions, working in a dynamic environment where your empathy, communication skills, and sales excellence directly contribute to financial inclusion and innovation.

At M-KOPA, our Telesales Outbound team isn't just making sales calls—we're building relationships that last, introducing products that upgrade lives, and driving the repeat business that proves we deliver on our promises.

Why This Role Matters:

Most outbound sales jobs feel like you're bothering people. This one feels like you're helping them. You're calling existing M-KOPA customers—people who already trust the brand, who've already experienced our products, and who are genuinely interested in what else we can offer. You're not cold calling strangers about products they don't need. You're introducing upgrades, add-ons, and new offerings to people who are already part of the M-KOPA family. The conversations are warmer. The receptiveness is higher. The satisfaction of closing a sale comes with knowing you've genuinely helped someone access something valuable.

In this role, you would be responsible for:

Sales Excellence & Growth

• Driving sales growth by proactively introducing and selling additional M-KOPA products to existing customers

• Implementing effective sales techniques to achieve and exceed campaign conversion and sales goals

• Identifying customer needs and matching them with products that genuinely solve problems or create opportunities

• Meeting and surpassing daily, weekly, and monthly sales targets through disciplined execution

Customer Engagement & Relationship Building

• Building and maintaining strong relationships with customers to foster long-term loyalty

• Handling inquiries, concerns, and objections professionally and promptly turning hesitation into confidence

• Creating conversations that feel helpful rather than pushy, consultative rather than transactional

• Following up with customers to ensure satisfaction and identify additional opportunities

Quality Standards & Call Excellence

• Maintaining high call quality benchmarks by delivering accurate and complete information to customers

• Ensuring every interaction reflects M-KOPA's values and commitment to customer care

• Adapting your approach based on customer personality, needs, and communication style

Productivity Goals & Performance Management

• Meeting expected talk time and call handling benchmarks while managing interactions efficiently

• Achieving daily and weekly targets through consistent performance and smart time management

• Balancing quality with quantity—ensuring every call is both efficient and effective

Feedback & Reporting

• Maintaining accurate records of customer interactions in CRM systems

• Providing regular feedback to the Telesales Team Lead on campaign progress, customer insights, and improvement opportunities

• Sharing learnings that help the entire team improve performance

This is an outbound sales role based in our Customer Retention team. If successful, you would be reporting to the Telesales Team Lead.

Your application should demonstrate:

Qualifications

• Diploma or Bachelor's degree in a related field

Experience

• At least 2+ years in a corporate environment

• Experience in the BPO or call center industry preferred

• Proven track record of achieving and exceeding sales targets

• Experience with outbound calling campaigns is an advantage

Skills

• Strong verbal and written communication skills—you know how to build rapport quickly and keep conversations engaging

• Proficiency in MS Excel and CRM systems

• Excellent presentation, coaching, and people skills

• Result-oriented mindset with focus on achieving and exceeding sales targets through disciplined execution

• High ethics and integrity in all customer interactions—you sell by helping, not by misleading

• Active listening skills that help you understand customer needs beneath surface-level objections

• Resilience and positive attitude—you bounce back from rejections and stay motivated

• Time management skills to balance call volume with quality interactions

• Persuasion skills that feel natural, not forced

Personal Attributes

• Passionate about sales, customer engagement, and achieving targets

• Self-motivated with strong drive to succeed

• Team player who celebrates collective wins

• Curious about customer needs and motivated to find solutions

• Comfortable with metrics and performance tracking

• Adaptable to changing campaigns, products, and strategies

What Success Looks Like:

In 3 months: You're confidently handling outbound calls, consistently meeting your call volume and sales targets, and receiving positive quality scores.

In 6 months: You're exceeding targets regularly, building a reputation for strong customer relationships, and becoming a resource for newer team members.

In 12 months: You're a top performer being considered for team lead opportunities, consistently ranking in the top tier, and contributing strategies that improve team performance.

What We Offer:

• Competitive compensation with performance-based incentives tied directly to your sales success

• Career growth opportunities in one of Africa's fastest-growing fintechs—many of our team leads and managers started in outbound roles

• Comprehensive product training that makes you confident in every call

• Supportive team environment with ongoing coaching and development

• Modern workplace with the tools and systems you need to succeed

• The satisfaction of knowing your work genuinely helps customers access life-changing products

If the above is of interest to you, please apply.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.