We are looking for a Technical Lead - Device Quality & Customer Experience to join our Warehouse & Logistics Team as we scale up and drive digital and financial inclusion across our markets.

The Role

We're hiring a Technical Lead - Device Quality & Customer Experience for our Nigeria office (hybrid/on-site). You'll report to the Commercial Testing Manager and partner with teams across the UK, Europe, and Africa.

What makes this different:

Most testing roles stop at finding bugs. This role owns the complete technical experience of M-KOPA devices across Nigeria and Ghana; from configuration to customer hands.

You'll:

• Design and maintain RFS (Ready for Sale) configuration processes that scale across hundreds of thousands of devices.

• Conduct technical and commercial testing to catch issues pre-launch and validate real customer journeys.

• Diagnose and resolve technical escalations from Care Centers through root cause analysis.

• Train and enable Retail, Operations, and Commercial teams on device configuration and repair processes.

• Partner cross-functionally to ensure technical excellence drives business outcomes.

Why This Matters Now

We've scaled from 5 million to 7 million customers and are building infrastructure for 10 million. Every configuration process you optimize, every issue you prevent, and every team you train multiplies across hundreds of thousands of first-time smartphone users.

Your technical decisions directly shape whether someone's first smartphone experience opens opportunities or creates frustration.

What You Need

Essential:

• Deep Android OS expertise (rooting, flashing, advanced configuration)

• Proven ability to diagnose technical issues systematically and conduct root cause analysis

• Track record training stakeholders on complex technical processes

Bonus: Experience with Samsung KNOX, Softlock, or similar device locking platforms

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.