We are looking for a Telesales Operations Associate to join our Retention Team as we scale up and drive digital and financial inclusion across our markets.

About M-KOPA

M-KOPA has connected 10 million customers to life-changing technology and services, unlocking $2B+ in credit across Kenya, Uganda, Nigeria, Ghana, and South Africa. With 35,000+ field agents and 2,300+ employees, we've built one of Africa's largest asset financing platforms, one where 86% of customers report improved quality of life and 55% are accessing formal financial services for the first time. We call them Every Day Earners, and everything we build exists to expand what's possible for them.

Role overview

As Telesales Operations Associate, you'll provide the operational backbone for our Telesales Team in Nigeria, a hybrid role based in our office and working alongside colleagues across the UK, Europe, and Africa. You'll report to the Telesales Team Lead and be the connective tissue between sales agents, shop teams, and delivery partners, making sure every sale that gets closed actually gets fulfilled.

This is a hybrid role, you would be working from our office in Nigeria, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Telesales Team Lead.

What makes this different

This isn't back-office admin for its own sake. Every account you create, every delivery you unblock, every stock shortage you catch early is a customer who gets their product on time instead of falling out of the funnel. You'll have direct visibility into where the sales process breaks and real ownership over fixing it.

What You'll Do

• Supporting telesales agents through account creation, device unlocking, and closing out compliance and documentation before handover

• Coordinating delivery requests with DSRs and shop teams, chasing down delayed or failed deliveries until resolved

• Monitoring stock levels across shops and escalating shortages before they disrupt sales

• Keeping CRM and internal systems updated with accurate fulfilment and delivery status

• Any other tasks as assigned by the Telesales Team Leader.

What You'll Need

• A Bachelor's degree in Business Administration, Sales, or a related field

• 3 – 5 years' experience in telesales operations, sales administration, customer service, or operations support (an added advantage)

• Strong CRM experience (FreshDesk, 3CX, or similar), sharp organisational instincts, and comfort working in a fast-paced, target-driven environment

The honest part

Sales moves fast, and things go wrong: deliveries stall, stock runs short, documentation gets missed. You'll be the person tracking it all down and getting it sorted, often under time pressure. If chasing loose ends to closure sounds satisfying rather than draining, you'll fit right in.

Ready to help us get the small moments right, at scale? Let's talk.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.