We are looking for a Mobility Product Technician to join our Mobility Product group, as we scale up and drive digital and financial inclusion across our markets.

In this role, you will be instrumental in implementing and optimizing our electric motorcycle product usability and performance testing, while managing repair processes and ensuring seamless feedback integration with our Original Equipment Manufacturers (OEMs).

You will work hands-on with our electric motorcycle fleet, conducting comprehensive product validation testing, coordinating technical operations, and serving as a critical bridge between our test riders, technicians, customers, and product development team.

About Us

At M-KOPA, we are revolutionizing mobility through innovative electric motorcycle solutions that are transforming lives across our markets.

As a Product Technician, you will play a pivotal role in ensuring our electric motorcycles meet the rigorous demands of the boda boda use case while maintaining exceptional quality standards. You will be responsible for structuring and evolving repair processes for both cancelled and internally used electric motorcycles, conducting detailed audits of repair quality using our internal tools, and assessing repair quotes to guarantee quality work at competitive pricing.

Your technical expertise will drive our Product Validation and Testing (PVT) initiatives, where you'll provide structured, constructive feedback through official company communication channels that directly influence product improvements. This is a unique opportunity to work at the intersection of technical operations and product development, where your insights will shape the evolution of our electric motorcycle offering.

You will be testing and assessing our vehicles against real-world conditions, gathering valuable feedback from our test riders and customers, and translating this intelligence into actionable recommendations for our product managers. If you thrive in a hands-on environment, love working with cutting-edge electric vehicle technology, and want to contribute to sustainable mobility solutions that drive financial inclusion, this role offers the perfect platform to make a tangible impact.

This is an on-site role, and you would be working from our offices in Kenya, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Product Manager.

Expertise

We are looking for a technically proficient professional with a Diploma or Degree in a technical field such as Mechanical Engineering, Electrical Engineering, or Automotive Technology, combined with at least one year of hands-on technical experience, preferably in the mobility or motorcycle-related sector.

Your understanding of electric motorcycle mechanics and electronics should be strong enough to perform diagnostic testing and repairs confidently, while your proficiency with technical tools and equipment enables you to work efficiently in a fast-paced environment.

You should possess strong reporting skills with proven experience in Microsoft Office tools, particularly Excel and Word, as you will be creating and updating product test plans and documenting PVT testing results using company tools such as Safety Culture, Zoho CRM, and Notion.

Your analytical mindset allows you to examine data, identify trends, and solve complex technical problems, while your excellent verbal and written communication skills ensure you can relay structured feedback effectively to stakeholders at all levels. We value candidates who demonstrate sharp attention to detail, natural problem-solving abilities, strong teamwork orientation, and effective time management skills, as you'll need to prioritize daily testing and repair tasks while maintaining quality standards.

An A2 driver's license is an added advantage. You must be willing to work in a hands-on environment, interacting regularly with test riders, technicians, and customers, and comfortable operating in a dynamic, often fast-paced setting where your technical decisions directly impact product quality and customer satisfaction.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.