Workplace Experience Lead

Shape the Future of Work in Johannesburg

The Opportunity

Are you passionate about creating exceptional workplace experiences that make people excited to come to work? We're looking for a dynamic Workplace Experience Lead who thrives on orchestrating seamless operations while building meaningful connections across our organization.

This isn't just another admin role – you'll be the architect of our workplace culture, the problem-solver who turns chaos into clarity, and the relationship builder who makes magic happen behind the scenes.

The Opportunity

Are you passionate about creating exceptional workplace experiences that make people excited to come to work? We're looking for a dynamic Workplace Experience Lead who thrives on orchestrating seamless operations while building meaningful connections across our organization.

This isn't just another admin role – you'll be the architect of our workplace culture, the problem-solver who turns chaos into clarity, and the relationship builder who makes magic happen behind the scenes.

What You'll Own :

Travel & Experience Curation

• Design end-to-end travel experiences that exceed expectations while optimizing costs

• Build strategic partnerships with premium vendors to unlock exclusive benefits

• Transform travel from a necessity into a competitive advantage

People Experience Excellence

• Orchestrate seamless onboarding journeys that create lasting first impressions

• Manage our employee assistance program with empathy and discretion

• Be the bridge between our people and the resources they need to thrive

Workplace Operations Mastery

• Transform our office into a space where innovation flourishes

• Anticipate needs before they become problems

• Lead cross-functional projects that elevate our operational excellence

Fleet & Mobility Solutions

• Optimize our transportation ecosystem for efficiency and cost-effectiveness

• Ensure our mobile workforce stays connected and productive

• Drive data-driven decisions through insightful reporting and analysis

The Must-Haves:

• 4+ years of operational excellence in similar environments with team leadership experience

• Bachelor's degree in Business Administration, Operations, or related field

• Travel management expertise (because you understand the difference between a trip and an experience)

The Differentiators:

• Strategic Thinking - You see the big picture while mastering the details

• Relationship Alchemy - You turn vendors into partners and colleagues into advocates

• Adaptive Leadership - You thrive in ambiguity and turn challenges into opportunities

• Innovation Mindset - You find creative solutions when resources are limited

• Trusted Advisor - You handle sensitive information with absolute discretion

• Data-Driven Decision Making - You let insights guide your strategies

Why You'll Love Working Here

Impact & Ownership

• Direct reporting to our Senior Manager, Workplace Experience

• Collaborative partnership with our Senior People Partner SA

• Real influence over policies and processes that affect hundreds of colleagues

Growth & Development

• Exposure to cutting-edge workplace technology and methodologies

• Opportunity to shape the future of work in our South African operations

• Platform to build expertise across multiple business functions

Recognition & Rewards

• Competitive compensation package reflecting your expertise

• Comprehensive benefits that support your whole life

• Culture that celebrates innovation and operational excellence

Ready to Transform Workplace Experience?

If you're someone who:

• Gets energized by solving complex logistical puzzles

• Finds joy in exceeding expectations and creating "wow" moments

• Believes that exceptional operations are the foundation of business success

• Wants to be part of a team that's redefining what workplace excellence looks like

We want to hear from you.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.