We are looking for a Customer Retention Shop Executive to join our Customer Retention team in Lira as we grow and help more people access financial services across our markets.

As a Customer Retention Shop Executive, you will be the friendly face our customers trust, helping them get the most out of their M-KOPA experience. Working directly with customers every day, you'll turn every conversation into a chance to help and make sure every customer who visits our shop feels welcomed and supported.

At M-KOPA, keeping our customers happy isn't just about making sales—it's about helping people achieve their goals. You will create great experiences that make customers want to stay with us, helping customers upgrade their products, handling their questions, and ensuring they get exactly what they need.

If you enjoy helping people and want to work somewhere your efforts directly help customers and families improve their lives, this could be the perfect role for you.

You will be working 8:30 am to 5:30 pm, Monday to Saturday, in our Lira shop, reporting to the Telesales Team Leader.

We need someone who enjoys talking to people and understands that happy customers are the key to our success. Your experience should show that you're good at building relationships with customers and helping them find what they need.

We want someone with at least one year of experience in sales or customer service, along with a college diploma or degree. You should be comfortable with computers and Excel and have good communication skills.

Most importantly, we need someone who cares about helping people and wants to be part of something bigger – someone who wants to help families across Africa get better access to financial services.

If you enjoy helping customers and want to make a real difference in people's lives while building your career, we'd love to hear from you.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.