We are looking for an Administration Officer to join our People and Workplace Experience team as we scale up and drive digital and financial inclusion across our markets.

The purpose of this role is to oversee and manage Travel and daily administrative operations of the office ensuring smooth day to day functioning of office tasks, processes and systems. The role holder is required to have a high level of attention to detail, excellent communication, planning and organisation skills.

Key Responsibilities:

• Build and maintain strong relationships with travel agencies, airlines, hotels, car rental companies, and other vendors to secure the best rates, services, and benefits for the company.

• Coordinate and manage the end-to-end travel booking process, including flights, accommodations, ground transportation, and other travel-related services.

• Collaborate with employees to understand their travel needs and preferences while adhering to budgetary constraints.

• Collaborate closely with the Employee Health and Safety Department to ensure proper workplace safety planning and implementation.

• Stakeholder and Supplier management- Preparation and processing of all supplier invoices for payment.

• Prepare and share monthly travel reports while identifying cost saving initiatives.

• Ensure the smooth running of daily office activities, including managing office supplies, coordinating equipment, and maintaining a clean and organized work environment.

• Support planning and logistics for office events, meetings, and conferences.

• Relationship manages all Workplace team related vendors to ensure quality service delivery.

• Identify and manage any office related repairs and maintenance needs before they become critical.

• Oversee the work of administrative assistants and office support staff, providing direction, training, and performance management.

• Support on the implementation and management of all office related Employee Health and safety processes.

• Plan, implement, and track progress of administrative projects or initiatives.

• Oversee the maintenance and repairs of the fleet.

• Coordinate, manage and communicate driver schedules where applicable.

• Maintain company transport (Cab) expenses by checking on activations, expenses and mitigate cost saving alternative.

• Ensure all fuel cards are loaded in time, track fuel expenses and share monthly reports to advise the business on expenses.

• Ensure departmental compliance with timely incident / accident reporting requirements, vehicle inspections etc.

Education and Experience

• 3-4 years of Experience in a similar role with supervisory experience.

• Bachelor’s degree in Business Administration, office management or any other related field.

• Knowledge in travel management is an added advantage.

• Ability to maintain confidentiality and exercise discretion with sensitive information.

• Ability to handle changing priorities and adapt to new technologies or processes.

• Build and maintain strong relationships with vendors, clients, and internal departments.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.