We are looking for a Field Service Assistant to join our M-KOPA Kenya Mobility group; as we scale up and drive digital and financial inclusion across our markets.

You will be the face of M-KOPA at our Mobility Service Centers, ensuring smooth daily operations while delivering exceptional customer service. As a Field Service Assistant, you will manage shop operations, support new customer onboarding, and help customers maximize their experience with our mobility solutions. You will be responsible for training new motorbike customers, handling customer inquiries, and maintaining our brand standards across all service centers.

About Us

In this role, you will be at the heart of our customer experience, opening and managing M-KOPA Mobility Shops from Monday to Saturday (8:30 AM - 5:30 PM).

You will provide comprehensive customer education on product usage, issue insurance documentation, and conduct bike testing and handover processes. Your day-to-day responsibilities include logging and resolving customer complaints, maintaining a clean, organized, and safe shop environment, and ensuring all branding materials are properly displayed and maintained. You'll represent M-KOPA professionally while supporting our mission to provide accessible mobility solutions to our customers.

This is an on-site role, you would be working from our service centers in Kenya, partnering with a diverse group of employees. You will be reporting to the Mobility Customer Experience Team Lead.

Expertise

We are looking for someone with a college diploma or tertiary training and minimum 1 year of customer service experience (front office experience is a plus).

You should have strong customer service and communication skills, with the ability to manage multiple tasks in a fast-paced environment. Attention to detail in maintaining shop operations is essential, along with a professional and friendly demeanor when interacting with customers. Basic technical knowledge is advantageous but not required. If you are passionate about customer service and want to be part of our mission to drive financial inclusion, this role is perfect for you.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.