At M-KOPA, We Finance Progress.

Recognized twice by the Financial Times as one Africa's fastest growing company (2022 and 2023) and by TIME100 Most influential companies in the world 2023 , we've served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa. At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

The Fraud Investigator will play a critical role in ensuring the efficient and effective operation of the business by leading efforts to identify, investigate, and recover fraudulent activities. The individual will be responsible for training various departments on fraud prevention, liaising with law enforcement agents, preparing regular reports on fraud-related activities, and providing recommendations for improving the credit quality of the loan portfolio. The successful candidate should have previous experience in fraud investigation, certifications in fraud examination, and a good understanding of relevant laws and regulations. Excellent interpersonal, communication, and computer skills are also required. This is an exciting opportunity for a highly motivated individual to make a real impact in a fast-paced and dynamic environment.

Responsibilities

• Carry out field and desktop investigations of potential fraud instances.

• Conduct due diligence and collect and report case findings regularly.

• Develop proactive strategies in the field to discovering cases of fraud.

• In coordination with the legal team, manage interactions with law enforcement related to confirmed fraud cases.

• Support the team on closure of all fraud cases within stipulated timelines.

• Support the fraud analyst in effecting DSR suspensions and act as a link with the sales team on DSR discipline.

• Provide regular actionable feedback from customers, sales agents, and others related to fraud and credit insights that can improve the business

Incumbent Requirements

• Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).

• Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.

• Understanding of criminal justice systems and processes

• Comfortable interacting with various stakeholders, including customers, law enforcement, staff, etc.

• Professional acting proactively and independently on long stints in the field, often in rural areas

• Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders and communicate findings effectively.

• A positive, learning-oriented attitude and capacity for self-empowerment

• Five years’ work experience in a professional role

• Proficiency in Excel, PowerPoint, Word, and effective written and verbal communications

• Proficiency in Swahili and English required, one or more additional languages preferred

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.