We are looking for a Strategy and Operations Manager to join our South Africa Operations team, as we scale up and drive digital and financial inclusion across our markets.

Collaborating across teams, you will work as a proactive contributor and strategic coordinator, driving high-impact projects that enhance operational efficiency, support new product launches, and promote customer acquisition and retention. Emphasizing data-driven insights, you will enable informed decision-making and optimize cross-functional initiatives to further M-KOPA's mission of expanding digital and financial inclusion across South Africa

About Us

At M-KOPA, we are driven by a commitment to financial inclusion, providing life-enhancing products to underbanked communities. As a Strategy and Operations Manager, you will be empowered to lead strategic projects that drive growth and operational excellence across our South African market. You will work closely with our teams to coordinate new product launches, enhance cross-functional processes, and develop strategies to improve customer acquisition and retention.

With a focus on data-driven insights, you will have the autonomy to identify high-impact opportunities that align with M-KOPA’s mission. This role offers a unique mix of strategic planning, hands-on execution, and collaboration with key stakeholders, ideal for someone passionate about driving sustainable growth and expanding access to financial services. If making a tangible difference through innovative projects excites you, this role could be your next career step!

Expertise

Our ideal candidate is an agile thinker who can work cross-functionally to coordinate high-impact initiatives that support our South African market growth. You should be comfortable collaborating across teams and functions, driving strategic projects from planning through execution, and delivering on critical business priorities.

We’re looking for someone with strong data analysis and project management skills who can harness insights to inform business decisions and continuously improve our operational processes. If you value data-driven strategy, thrive in fast-paced environments, and are committed to advancing financial inclusion in Africa, you may have what it takes to join M-KOPA and help shape our future.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing company (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

M-KOPA, as a policy, does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.