We are looking for an HR Shared Services Manager to join our Human Resources department; as we scale up and drive digital and financial inclusion across our markets.

Job Purpose

As the HR Shared Services Manager, you will oversee global mobility, employee benefits, and employee experience programs while ensuring compliance with international labor laws and regulations. You will manage vendor relationships and administrative tasks while providing strategic guidance to enhance overall employee experience.

You will handle immigration processes, work closely with external vendors, and use data analysis to drive program improvements and implement cost-saving initiatives. Your success will rely on your strong knowledge of global mobility policies, expertise in employee benefits, excellent communication skills, and ability to navigate complex international regulations.

What will you do?

• Global Mobility Management

You will manage global mobility assignments, including relocation, immigration, and tax while ensuring compliance with relevant laws. You will coordinate work permits, and visas, and support the recruitment team in expatriate selection.

Additionally, you will update global mobility strategies to align with business goals and collaborate with vendors and cross-functional teams to address finance, legal, and compliance issues related to international assignments.

• Employee Benefits Administration

You will oversee and manage employee benefit programs, including health insurance and retirement plans while ensuring they remain competitive. Additionally, you will guide benefits-related inquiries and implement wellness programs such as gym and sports activities.

You will also set up benefits in new markets, ensuring compliance with local labor laws.

• Compliance and Risk Management

You will ensure the company adheres to international labor laws and tax regulations while mitigating mobility and benefits administration risks.

• Data Analysis and Reporting

You will produce reports on global mobility metrics, offering data-driven recommendations for improvements and cost-saving initiatives.

• Vendor Management

You will handle relationships with third-party providers, negotiate contracts, monitor vendor performance, and manage payments by submitting purchase orders and payment requests to finance.

This is a hybrid/on-site role in Kenya, reporting to the Head of HR Shared Services.

Expertise

A Bachelor's degree in Human Resources, Business Administration, or a related field is required, along with 5+ years of experience in global mobility, employee benefits, and HR shared services.

Strong knowledge of international labor laws, tax regulations, and immigration processes is essential, while experience in the fintech industry would be an advantage. The role also requires excellent analytical and data interpretation skills, and proficiency in HRIS systems and data analysis tools.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing company (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.