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Telesales Representatives - Outbound



Sales & Business Development
Accra, Ghana
Posted on Friday, February 23, 2024

At M-KOPA, we finance progress.

Recognized twice by the Financial Times as one of Africa's fastest-growing companies (2022 and 2023) and by TIME100 as one of the 100 most influential companies in the world in 2023, we've served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa. At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together.

Job Purpose

As a telesales representative, you will contact potential and existing customers to convey product details using scripts and achieve conversion targets. You will ensure quality standards in calls, adhere to talk time benchmarks, and maintain meticulous record-keeping for effective customer interactions.

Main Responsibilities

  • Telesales: Contact potential or existing customers to inform them about a product using scripts.

  • Conversation objectives: Ensure a campaign assigned achieves its conversion rate target.

  • Quality objectives: To ensure the quality of calling adheres to set quality standards.

  • Talk time objectives: To adhere to expected talk time benchmarks to maximize productivity.

  • Record-keeping: Keep records of all customer interactions and note useful information

Experience, Skills, Competencies, and Education required.

  • Any Degree, Certificate or diploma, preferably

  • BPO, or sales industry, call center experience will be an added advantage.

  • Good knowledge of relevant computer programs (e.g., Microsoft Excel).

  • Excellent persuasive and convincing skills, result-oriented, and self-driven.

  • Exceptional work ethic and integrity.

  • Excellent communication skills (both verbal and written) and listening skills

Whats in it for you

  • Good compensation Package

  • Commissions

  • Growth opportunities

  • Learning and Development

  • Medical Insurance