Senior Lead - HR Shared Services
At M-KOPA, We Finance Progress:
The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
Our people reflect this mission; we pride ourselves in empowering our people to own their own careers, encouraging growth through our learning and development programs, coaching partnerships, and on-the-job training. As a collective, we value diversity, knowing every journey brings its own reward, and support each employee as they travel theirs. This includes our family-friendly policies, commitment to employee mental and physical well-being, and flexible working practices. Our aim is for every employee to be able to shape their own career, whilst helping shape the future of M-KOPA as we grow together.
As the Senior Lead - HR Shared Services, you will oversee the day-to-day management of HR contracts and documents, while also providing leadership and guidance to the HR Operations team.
Your focus will be on enhancing transactional efficiency, ensuring data accuracy, and supporting the team in delivering high-quality service to our employees in all our markets (KE, UG, GH,NG).
You will work closely with the Senior Manager - Shared Services to drive impactful initiatives that enhance transactional efficiency in HR operations while at the same time coach and mentor the junior team.
What you will do:
Supervise the HR Operations team, providing clear direction, coaching, and performance feedback to drive individual and team success.
Responsible for overseeing and handling day-to-day processes such as system updates, letter generation, and contract renewals, while also assisting in the management of cyclical events such as compensation adjustments for all our markets.
Implement strategies to foster a culture of ownership and accountability within the team, including defining roles, setting performance metrics, and implementing improvement initiatives.
Drive continuous improvement in HR operations by optimizing processes, leveraging automation tools, and conducting regular audits to ensure efficiency and compliance.
Serve as the primary point of contact for data queries and issues, liaising with internal stakeholders to resolve issues and improve data integrity.
Manage contracts and documents related to HR operations, including vendor contracts, employee agreements, and compliance documents, ensuring accuracy and completeness.
Collaborate with HR Centers of Excellence and Business Partners to align operational processes with strategic goals and evolving business needs.
Oversee payroll operations, including coordinating with internal and external stakeholders to ensure timely and accurate payroll processing.
Stay abreast of industry best practices and regulatory changes, recommending updates to policies and procedures as needed to support organizational growth and compliance.
You Might be A Good Fit if:
Bachelor's degree in Human Resources, Business Administration, or a related field.
3-5 years of experience in HR operations, with a focus on contract and document management.
Strong leadership and team management skills, with a track record of driving performance and development.
Experience with HRIS and payroll systems, with a proficiency in data analysis and reporting.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organization.
Knowledge of employment laws and regulations, with a commitment to maintaining compliance and upholding ethical standards.
Proven ability to thrive in a fast-paced, dynamic environment, with a focus on continuous improvement and innovation.
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.