Job Mission

The Solar Engineer based in Côte d'Ivoire is the technical reference for distributor partners. He/she handles equipment diagnostics, field support, partner technician training, after-sales ticket follow-up, and spare parts coordination. The goal is to improve installation reliability, reduce resolution times, and increase end-customer satisfaction.

Key Responsibilities1. Technical Support & Diagnostics

• Provide Level 2 technical support to partners (WhatsApp, calls, remote sessions).

• Diagnose faults on Koolboks solar systems: lithium batteries, BMS, solar refrigerators, inverters, and accessories.

• Lead real-time troubleshooting sessions with field technicians.

• Track after-sales tickets (Zoho Desk or equivalent), ensure timely resolution, and produce activity reports.

2. Field Interventions & Training

• Carry out field missions for complex interventions, installation audits, and partner support.

• Train and support partner technicians on diagnostics, preventive maintenance, and installation best practices.

• Contribute to the improvement of after-sales procedures and technical documentation updates.

3. Coordination & Continuous Improvement

• Coordinate spare parts requests with the Supply Chain team and monitor lead times.

• Analyze recurring issues (BMS behaviour, SOC, battery failures, etc.) and propose sustainable solutions to the Engineering team.

• Prepare partner meeting reports and ensure follow-up on action plans.

• Contribute to After-Sales process improvements (reducing multiple visits, partner buffer stocks, etc.).

Profile Required

• Education: Engineering degree in Electrical Engineering, Renewable Energy, Electrotechnics, or equivalent.

• Experience: Minimum 2 years in technical support, after-sales, installation, or maintenance of photovoltaic solar systems and/or lithium batteries.

• Technical knowledge: Solid understanding of off-grid PV systems, lithium batteries (BMS), electrical diagnostics, and schematic reading.

• Tools: Proficiency in Microsoft Office; knowledge of Zoho Desk (or similar ticketing tool) is a plus.

• Soft skills: Clear communication, teaching ability, autonomy, problem-solving mindset, and customer orientation.

• Mobility: Based in Côte d'Ivoire. Availability for frequent travel within the country and potentially to other countries in the region.

• Languages: Fluent French required; Good level of English required.

Key Technical Skills

• Electrical diagnostics and troubleshooting of complete solar systems

• Maintenance and understanding of lithium batteries and BMS

• Reading and interpreting electrical schematics

• After-sales ticket management and technical reporting

• Delivery of technical training for partner technicians

• Coordination with Supply Chain for spare parts

What We Offer

• International and dynamic environment in the solar energy sector

• Enriching field missions

• Continuous training on Koolboks products and technologies

• Career development opportunities within a growing company

• • Opportunity to contribute concretely to product and after-sales process improvements