Company Description Koolboks is dedicated to making reliable refrigeration accessible and affordable for individuals, small businesses, and communities. The company provides solar-powered freezers equipped with Pay-As-You-Go technology to support customers with limited or unstable access to electricity. Through an innovative Cooling-as-a-Service model, Koolboks offers flexible, eco-friendly solutions that help customers preserve food, store products safely, and reduce waste. The organization focuses on sustainable energy, financial inclusion, and practical solutions that improve everyday life. At Koolboks, “Life is kool” reflects a commitment to innovation, impact, and customer-centered service.

Role Description This is a Hybrid Telesales Executive role based in Kenya. The Telesales Executive will be responsible for making outbound calls to prospective and existing customers, presenting Koolboks products and services, and converting leads into active customers. The role involves identifying customer needs, explaining product features and payment options, and following up consistently to close sales. The Telesales Executive will maintain accurate records of calls, leads, and customer interactions in the CRM system, while meeting or exceeding daily and monthly sales targets. The position also includes providing basic customer support over the phone, handling inquiries, resolving issues, and collaborating with the sales and customer service teams to ensure a smooth customer experience.

Qualifications

• Strong Communication skills, including clear verbal expression, active listening, and the ability to explain technical or payment information in simple terms.
• Customer Service and Customer Support skills to handle inquiries, manage complaints professionally, and build long-term customer relationships.
• Proven experience in Sales and Lead Generation, preferably in telesales, inside sales, or a similar high-call-volume environment.
• Comfort using CRM or call management tools, with basic proficiency in MS Office or Google Workspace.
• Target-driven mindset with the ability to work with sales quotas, metrics, and performance goals.
• High level of resilience, persistence, and adaptability in a fast-paced sales environment.
• Prior experience in consumer goods, renewable energy, or financial inclusion services is an advantage.
• Minimum of a high school diploma; a diploma or degree in Business, Marketing, Communications, or a related field is a plus.