Technician, Service Centre
KOKO Networks
What You Will Do
- Follow recommended design and inspection procedures for receipt and inspections for all KOKO cooker kits and network hardware for repairs
- Comply with the process and requirements for warranties, and with repair policy and service procedures
- Prepare maintenance and service records of all cooker kits and network hardware as directed by the Service Centre Supervisor
- Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions, maintaining supply levels and performing regular maintenance
- Respond to operational warranty and repairs tickets escalated to the department and ensure closure per SLAs and OLAs
- Collaborate with engineering and other interfacing departments and share information across on test results and make adjustments where required through provided communication channels and tools
- Maintain customer satisfaction through professional conduct and engagements
- Ensure adherence to respective Health, Safety and Environmental policies and procedures
What You Will Bring to KOKO
- A minimum of a diploma in Mechanical engineering or technical field
- At least 2 years hands-on experience in hardware testing, maintenance and repairs
- Problem solving and root-cause analysis capability
- Ability to work autonomously and think on your feet
- Good communication, interpersonal skills and attention to detail