Technician, Field Maintenance
KOKO Networks
kigali, rwanda
Posted on Apr 1, 2025
As Field Maintenance Technician, you will be responsible for field maintenance of KOKO Point units and other network hardware across Kigali and other neighborhoods in Rwanda by minimizing equipment breakdown through effective implementation of laid out predictive and productive maintenance systems. This role is critical in delivering KOKO’s promise of maximum network to serve our customers
What you will do
- Troubleshoot system and hardware errors and resolve technical problems using a structured approach with a view to resolving incidents in a timely manner and prevent recurrence
- Ensure good work management of provided work orders, instructions and schedules to meet daily targets and maintain high quality outputs
- Document and own activities by completing forms, reports, logs, and records using provided tools
- Continuously identify needs for improvement by conveying it to line manager and/or engineering team to maintain high quality work standards
- Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions, maintaining supply levels and performing regular maintenance
- Respond to operational tickets escalated to the department and ensure closure per SLAs and OLAs
- Collaborate with engineering and other interfacing departments and share information across on test results and make adjustments where required through provided communication channels and tools
- Maintain customer satisfaction through professional conduct and engagements
- Ensure adherence to respective Health, Safety and Environmental policies and procedures
What you will bring
- A Diploma or Degree in Engineering or a related technical field
- A minimum of 1 year experience in maintenance operations or in a similar technical capacity
- Ability to test, troubleshoot, service, and repair equipment and general workshop skills eg soldering, wiring, drilling etc.
- Excellent analytical, and problem-solving skills and attention to detail
- Fluent in written and spoken English
- A team player able to work effectively with others and independently with minimal supervision
