Agent Relationship Manager
KOKO Networks
This job is no longer accepting applications
See open jobs at KOKO Networks.See open jobs similar to "Agent Relationship Manager" Shortlist.What You Will Do
- Agent Performance and Relationship Management:
- Oversee the performance and relationship management of KOKO Agents in your zone, including monitoring KPIs and providing coaching to improve performance.
- Lead and manage a team of agent relationship representatives, setting clear expectations and goals, and providing ongoing coaching and feedback to ensure their success.
- Drive customer acquisition through collaborative business planning and Trade Marketing Initiatives, work collaboratively with Agents to increase awareness and interest in KOKO's products and services.
- Set monthly priorities and execute on activity plans to ensure delivery of targets related to growing KOKO's customer base.
- Ensure effective execution of all Agent Network Sales processes through the sales cycle to enable a positive Agent and customer experience.
- Engage collaboratively with in-house Agent and customer support teams as well as marketing to align and coordinate customer acquisition growth strategies.
- Gather market intelligence and customer feedback to share back to commercial leadership, providing insights to inform strategic decision-making.
What You Will Bring to KOKO
- Bachelor's degree from an accredited university, preferably in a business related area of study
- 5+ years experience in a similar position
- Commercial acumen
- Good planning and organizational skills
- Ability to work under pressure and with minimum supervision
- Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation
- Unquestionable Integrity
- Proficient in English and Kinyarwanda
This job is no longer accepting applications
See open jobs at KOKO Networks.See open jobs similar to "Agent Relationship Manager" Shortlist.