Customer Team Leader
KOKO Networks
This job is no longer accepting applications
See open jobs at KOKO Networks.See open jobs similar to "Customer Team Leader" Shortlist.What You Will Do
- Customer Service:
- Responsible for overseeing the delivery of high-quality customer service across all touchpoints, ensuring that customers have a positive experience with KOKO Networks.
- Responsible for managing the performance and development of the customer care team, ensuring that they have the necessary skills and tools to deliver a world-class customer experience.
- Must work closely with cross-functional teams across the organization, including Operations, Marketing, and Sales, to ensure that the customer experience is consistent and aligned with KOKO Networks' overall business objectives.
- Provide guidance and training to KOKO Center Representatives to effectively showcase the benefits of KOKO Cookers and drive sales.
- Monitor sales performance and provide feedback to team members to help them achieve their sales targets.
- Responsible for overseeing the delivery of high-quality customer service across touchpoints. Ensure that customer queries are recorded accurately in the KOKO Software for prompt resolution and efficient customer service.
- Generate insightful reports to inform decision-making and identify areas for improvement.
What You Will Bring
- Bachelor's degree from an accredited university, preferably in a business-related area of study
- 8+ years experience in a similar position
- Proven success of strong leadership
- Strong analytical thinking skills
- Commercial acumen
- Good planning and organizational skills
- Customer service technology use: Fresh desk or any other CRM software
- Ability to work under pressure and with minimum supervision
- Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation
- Unquestionable Integrity
This job is no longer accepting applications
See open jobs at KOKO Networks.See open jobs similar to "Customer Team Leader" Shortlist.