Office Manager
KOKO Networks
Operations
kigali, rwanda
Posted on Tuesday, November 7, 2023
About KOKO Networks
KOKO Networks is a venture-backed climate-tech company with 1,700+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel; and (3) KOKO Retail, a tech-enabled, direct-to-consumer, instant fulfillment retail platform operated in partnership with neighborhood retailers. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC.
Your Role
As an Office Manager, you will oversee office administration, planning, coordination, and delivery of critical tasks to ensure smooth operations of all office-based activities. This role is critical in ensuring the office runs efficiently and effectively, that staff members have what they need to focus on delivering our promise to the customer, and that visitors have an excellent experience in Rwanda.
What You Will Do
- Manage and coordinate our office spaces; ensure cleaning and maintenance of the office to maintain the highest possible office conditions and arrange routine maintenance and repairs as appropriate
- Ensure our office spaces exude and showcase our culture and are a place that staff are proud to work at every day
- Set a positive atmosphere for staff and guests and deal with third-party correspondence, queries, and complaints, escalating as appropriate for resolution
- Oversee visitor relations including booking travel and accommodation, taking care of visas, arranging transport, organizing meetings, and making sure that all visitors into Rwanda have an excellent experience
- Manage and coordinate travel arrangements, schedule appointments, manage calendars, and organize meetings and conferences for the KOKO team
- Ensure KOKO staff and visitors are equipped with required company items, including staff badges, gate passes, vehicle passes, and parking stickers
- Coordinate with the tech to ensure all office equipment is working
- Ensure that all items are invoiced and paid on time
- Assist the People team in the onboarding process for new hires
- Address employee queries regarding office management issues (e.g., stationery, hardware, travel arrangements, etc.)
- Liaise with facility management vendors, including cleaning, catering, and security services
- Plan in-house or off-site activities, like team socials and celebrations
- Ensure compliance with health and safety regulations and protocols, including emergency response plans, evacuation procedures, and risk assessments (TBC - this person or the admin or H&S Manager)
- Coordinate KOKO kitchen operations and outsourced catering services (TBC - this person or the admin?)
What You Will Bring to KOKO
- Excellent customer service skills
- Detail-oriented, highly organized, and ability to take initiative
- Empathy, patience, and diligence with both teammates and guests
- Team player
- Strong planning skills
- Good project management skills and ability to multitask and prioritize tasks effectively
- University diploma or degree in a related field
- At least 3 years of experience in office management with a strong concentration on administration
- Superb written and verbal communication skills
- Proficiency in Google Suite
KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!
