Business Applications Manager
KOKO Networks
Administration, IT
Nairobi, Kenya
Posted on Wednesday, August 2, 2023
About KOKO Networks
KOKO Networks is a venture-backed climate-tech company with 1,700+ employees across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world’s fastest growing cities. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business currently include: (1) KOKO Fuel, an ultra-clean liquid bioethanol cooking fuel solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; (2) KOKO Climate, which retails the emissions reductions that occur from switching households from deforestation-based charcoal to KOKO Fuel; and (3) KOKO Retail, a tech-enabled, direct-to-consumer, instant fulfillment retail platform operated in partnership with neighborhood retailers. In 2021, KOKO was selected as the world’s leading emerging markets climate technology solution by FT/IFC.
Your Role
As a Business Applications Manager you will be responsible for administering and providing second line operational support for a dynamic portfolio of business-critical applications, productivity tools and SaaS enterprise services. You will partner with technology teams and other business units to support our technology in a way that empowers business needs. You will oversee management of access and permissions to systems, and work with stakeholders to proactively drive improvements and stay ahead of business needs. You will be ICT’s techno functional liaison to business teams, and will collaborate with various departments to analyze user requirements and identify appropriate tools to seal the identified gaps or opportunities. You will be the point of contact or link between internal teams and software or SaaS vendors.
What You Will Do
- Day-to-day applications support, administration and documentation of processes in order to keep systems running smoothly.
- Evaluate software/SaaS inventory to eliminate redundancy and ensure cost-effectiveness
- Manage software/SaaS lifecycle and develop action plans in line with the renewal calendar
- Monitor software growth to avoid excessive spending and help users use tools efficiently.
- Ensuring that cost ownership for all SaaS products is MECE.
- Control access to applications, productivity tools and SaaS to improve security posture.
- Define policies and processes for acquisition and use of SaaS, licenses and other software's.
- Lead SaaS, licensing and productivity tools governance, support and administration.
- Develop training programs and conduct training covering systems and productivity tools.
- Optimize Software contracts and agreements by leveraging enterprise license agreements.
- Maintain a strong understanding of our technology and work closely with the technology team and stakeholders in implementing technology that supports business strategies.
- Liaison between ICT, technology and business teams in analyzing current and future-state system processes and developing optimisation strategies from an application perspective.
- Administer and maintain Google workspace suite of products and the accompanying ecosystems (Vault, e-discovery tools, backup, IAM, security tools, and automation suites).
- Partner with technology and business teams to develop and implement strategies, policies and procedures that enhance application operations efficiency, effectiveness and security.
- Educate end users and contribute to growth of user engagement with productivity tools.
What You will bring to KOKO
- A bachelor’s degree in computer science, software engineering, MIS or a related discipline
- 5+ Years experience in a similar position or in an enterprise technology management role.
- Experience managing a broad set of enterprise applications, SaaS, productivity and collaboration tools, and other emerging technologies.
- Experience in common scripting languages - Python, PowerShell, etc., SSO/SAML integrations, and automation solutions and processes.
- 2+ years experience in enterprise resource planning administration.
- Proficiency or certification in Google workspace administration is highly preferred.
- Good in business process analysis, requirements gathering and strong business acumen.
- Good problem-solving skills, a keen eye for details, and excellent leadership skills.
- Excellent communication skills and ability to influence users and senior management.
- Strong interpersonal and presentation skills with the ability to consult effectively.
KOKO is committed to gender and racial diversity in the workplace. We encourage candidates of all backgrounds to apply!
