Manager, Network Operations
KOKO Networks
This job is no longer accepting applications
See open jobs at KOKO Networks.See open jobs similar to "Manager, Network Operations" Shortlist.What You Will Do
- Lead the core functions in Network Operations, including: assembly and deployment of KOKO Point units, network operations center, field maintenance and repairs and service center.
- Work closely with other departments, including Agent Networks, Customer Care, Fuel Operations, Cooker Operations, and Engineering.
- Design and refine core business processes and tools, including for deployment, civil works, commissioning, sealing, network monitoring, incident management, and proactive maintenance.
- Proactively identify risks to network uptime and customer experience, and develop and execute plans to minimize that risk.
- Provide feedback to KOKO’s Product and Engineering teams on causes of network disruptions and KOKO Point hardware issues, and analyse network data to formulate suggestions to improve uptime.
- Manage the information capture and resolution of KOKO Point tickets, ensuring that accurate and precise information is captured at each step of the issue life-cycle.
- Own and manage the database of product defects arising from KOKO Point network and other tickets, acting as the single point of contact for the Engineering and Product teams.
- Hire, train, coach, and manage direct reports and subcontractors to achieve key performance indicators on set requirements, quality, and safety, while building a deep bench of future company leaders and a strong performance culture.
- Maintain customer satisfaction through professional conduct and engagements while ensuring an effective interface with other departmental staff is maintained.
- Ensure that the function operates in accordance with respective Health, Safety and Environmental and company policies and procedures
What You Will Bring to KOKO
- University degree in Engineering or relevant technical field. Technical knowledge of mechatronic systems or communication technology is an added advantage
- 3+ years of experience in a related field, with a track record of high performance
- 1+ years of management experience building and mentoring teams
- Knowledge of ticketing systems and escalation processes
- Ability to work autonomously and think on your feet
- Strong communication and interpersonal skills
- Strong data analysis and synthesis skills
- Ownership mindset and the ability to solve complex problems
This job is no longer accepting applications
See open jobs at KOKO Networks.See open jobs similar to "Manager, Network Operations" Shortlist.