Kofa is seeking an experienced and proactive Field Operations Manager to oversee field operations and ensure the efficient rollout, maintenance, and optimization of our battery network and swap station installations. This role requires strong leadership, operational expertise, and the ability to manage cross-functional activities. You will play a pivotal role in identifying and implementing new processes and procedures to enhance end-to-end operations and the customer experience.

Key Responsibilities:

Leadership and Team Management:

• Lead, mentor, and manage a team of field associates, ensuring alignment with company goals and operational standards.

• Assign and monitor tasks, ensuring timely completion and high performance across the team.

• Conduct regular performance reviews, provide feedback, and identify opportunities for team development.

• Foster a culture of accountability, collaboration, and continuous improvement

Field Operations Coordination:

• Oversee the daily coordination of field activities to ensure operations align with company goals and timelines.

• Plan and coordinate the rollout of swap station locations.

• Collaborate with EPC (Engineering, Procurement, and Construction) and O&M (Operations and Maintenance) providers to coordinate swap station installation and ongoing maintenance.

• Serve as the primary point of contact for O&M providers and other third parties supporting battery network operations.

Operations Management:

• Develop and implement new processes and procedures to optimize end-to-end operations and enhance the customer experience.

• Identify and resolve operational inefficiencies affecting the battery network.

• Prepare daily and weekly reports on operational activities and team progress and document and maintain electronic records of completed tasks and operational activities.

• Complete detailed incident reports as required, capturing risks, resolutions, and preventive measures.

Monitoring and Issue Resolution:

• Support the Network Management team in prioritizing and addressing issues within the battery network.

• Respond to network and customer issues including P1 incidents as and when required, collaborating with NOC, Sales, Engineering, Customer Support and Customers as needed.

• Monitor and address Health & Safety issues in the field, ensuring compliance with applicable standards.

Support and Collaboration:

• Work with internal R&D and engineering teams to support equipment testing and rollout initiatives.

• Act as a liaison between field operations and other internal departments to ensure seamless communication and collaboration.

Qualifications and Skills:

Education:

• Bachelor’s degree in Operations Management, Engineering, Business Administration, or a related field (or equivalent experience).

Experience:

• 3+ years of proven experience in field operations or related roles.

• Demonstrated leadership experience, including managing and developing teams.

• Familiarity with EPC, O&M providers and energy operations is highly desirable.

• Valid Class T3 certification issued by the Energy and Petroleum Regulatory Authority (EPRA) is a plus.

Skills:

• Strong leadership and team management skills.

• Effective problem-solving and decision-making abilities.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office, Google Workspace Suite and other project management tools.

• Knowledge of Health & Safety regulations and best practices.

Other Requirements:

• Willingness to travel frequently to field locations.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A collaborative and supportive work environment. Hands-on experience in field operations within a growing industry.